@VirginAtlantic Where is our luggage?! BGIVS16257 is the report number. Over 48 hours now. Have you found them? When are they arriving? Severely out of pocket having to buy new items and losing time doing so. Thanks for ruining our honeymoon. Luxury destination, budget service.
@VirginAtlantic We have. All we get is “we’re working tirelessly.” We’ve lost two days trying to buy things for this ‘once in a lifetime trip’ and it’s memorable for all of the wrong reasons. When you pay premium prices then premium service should be expected. Not being left in the dark waiting.