James Dodkins

Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | Self appointed 'Chief Content Officer' 🎥 | International Keynote Speaker 🌍 |

[James Dodkins @JDODKINS]

Rising Use Of GenAI For Consumers Complaints with Pega's Simon Thorpe #ai #genai #customerservice #cx https://t.co/smB5NPL6YZ

[James Dodkins @JDODKINS]

10/10 would play! Who would you choose as your fighter? What countries were missed and what would their animal be? 

AI imagines countries as video game fighters - equal measures cool and terrifying 😂
#AI

[James Dodkins @JDODKINS]

The whole Pega crew had such an amazing time at CCW Europe in Amsterdam. The team spoke with many many clients hearing their excitement of what the future could look like using Pega. #ccweurope #ccweurope24 #lifeatpega https://t.co/FiGUYDTM3o

[James Dodkins @JDODKINS]

Happy Customer Service Week from Pega's James Dodkins https://t.co/by7hZbDaV4

[James Dodkins @JDODKINS]

💀 Cursed AI, your daily reminder that AI isn't coming for your job...yet.

Espresso Yourself! YouTube channel AI Black Mirror back at it again with this AI generated @Starbucks ad.

#cursedai 

#ai 

#artificialintelligence

[James Dodkins @JDODKINS]

💀 Welcome to my new video series, #CursedAI.

Your daily reminder that AI isn't coming for your job...yet.

Are you tired of the same old boring meals? YouTube channel AI Black Mirror was, so created this advert for the 'All Purpose Everything Sauce'

#ai #artificialintelligence

[James Dodkins @JDODKINS]

This one stat was mad - it goes against everything we've been told about AI.

#ai #artificialintelligence #customerexperience

[James Dodkins @JDODKINS]

🤖 Machine Customers…a warning ⚠️ 

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 Have you got a smart meter? That's NOT a Machine Customer

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 Machine Customers are here to mess up your processes!

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 What if bots are talking to bots?

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 Get ready for Machine Customers - 3 step process.

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 Machine Customers - How you gonna react?

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 What are the Machine Customer security worries?

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

😭 They can always hear you you know.

#callcenter #contactcenter #customerservice

[James Dodkins @JDODKINS]

🤖 How is AI going to enable Machine Customers?

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 What’s the Machine Customer adoption going to be like?

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 I’m well excited about Machine Customers 😂  

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

🤖 What even is a Machine Customer? 

#cx #cs #machinecustomers 

Check out the full episode on Spotify here: https://t.co/BbC9yR29AB

[James Dodkins @JDODKINS]

How do I tag every store in the world at once?

#cx #cs #customerexperience #customerservice