J.D. Power Utilities Intelligence

At J.D. Power we amplify the voice of the consumer to help brands improve the value of their products and services. The measure of choice.

[J.D. Power Utilities Intelligence @JDPowerUtility]

The J.D. Power 2024 U.S. Utility Digital Experience Study reveals a critical gap in the digital offerings of America's utilities.

Find out more at the link: https://t.co/VpqFu59Ipf

[J.D. Power Utilities Intelligence @JDPowerUtility]

According to the J.D. Power 2023 U.S. Utility Digital Experience Study, there's a chilling trend among large utilities: the number offering mobile apps has dwindled during the past two years. Subscribe to be the first to find out on Feb. 21. 🔌👉 https://t.co/6hGsZ2EJwH

[J.D. Power Utilities Intelligence @JDPowerUtility]

John Hazen, Managing Director of Utilities Intelligence at J.D. Power, reveals the key to what sets top utilities companies apart: a deep commitment to customer satisfaction.

Learn how our data can help you 👉⚡🚿🔌 https://t.co/LNjtg9jdjP

[J.D. Power Utilities Intelligence @JDPowerUtility]

🔥💧This just in: The 2023 J.D. Power Utilities Intelligence Annual Report is here!

Our complimentary report includes insights from all eight syndicated studies we published last year.

Download your FREE insights now 👉🏻 https://t.co/rJbecQBF5V

[J.D. Power Utilities Intelligence @JDPowerUtility]

John Hazen, Managing Director of Utilities Intelligence, unveils the capabilities of J.D. Power Utilities Intelligence, offering critical insights to pinpoint and address key areas for enhancing customer experiences.
Delve into our data-driven solutions 👉 https://t.co/c8Qb3m3U0n

[J.D. Power Utilities Intelligence @JDPowerUtility]

J.D. Power Utilities Intelligence gives companies the most constructive intelligence on the market.

John Hazen reveals the power of our data and how our team’s expert insights help you better understand drivers of dissatisfaction.

Learn more 👉🏻 https://t.co/AUtAJcaRBK

[J.D. Power Utilities Intelligence @JDPowerUtility]

The average electric utility bill is up to $178 per month, on average, as satisfaction with price decreased 33 points to 627, according to the J.D. Power 2023 Electric Utility Residential Customer Satisfaction Study.

Learn more 👉🏻 https://t.co/8v45inENy5

[J.D. Power Utilities Intelligence @JDPowerUtility]

⚡️Don’t miss the public release of the J.D. Power U.S. Electric Utility Residential Customer Satisfaction Study results on Dec. 13!

Learn more and sign up for updates 👉🏻 https://t.co/aPuoqwpI5J

[J.D. Power Utilities Intelligence @JDPowerUtility]

The final results of the J.D. Power 2023 Electric Utility Residential Customer Satisfaction Study will be released to subscribers on Dec. 12.

Learn more on how to attend our results webinar 👉🏻 https://t.co/e9GZJgKJCY

[J.D. Power Utilities Intelligence @JDPowerUtility]

Feeling the heat from your gas bill?

You're not alone. Insights from the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study reveal residential gas bills have risen by 37% - that's an extra $31 a month compared to 2021! 💸

Learn more 👉🏻 https://t.co/4qae5yT57T

[J.D. Power Utilities Intelligence @JDPowerUtility]

💡 Did you know? Many utilities don't have a strong relationship with their customers.

Download our free Ultimate Guide to Utility Brand Appeal to explore the significance of brand appeal in the utilities sector 👉🏻 https://t.co/aiclhIDa8u

[J.D. Power Utilities Intelligence @JDPowerUtility]

The J.D. Power U.S. Gas Utility Residential Customer Satisfaction Study results are coming soon!

Stay tuned for when the results are released on Nov. 29, 2023 👉🏻 https://t.co/WLsXptz2ze

[J.D. Power Utilities Intelligence @JDPowerUtility]

The final results of the J.D. Power 2023 Gas Utility Residential Customer Satisfaction Study will be released to subscribers on Tuesday, Nov. 28. 

Not a subscriber? Contact our team today to learn how to subscribe > https://t.co/huCQtACdIk

[J.D. Power Utilities Intelligence @JDPowerUtility]

Business customers are paying more than ever for their electricity, and they’re not satisfied with the steps utilities are taking to support their needs, according to the J.D. Power 2023 Electric Utility Business Customer Satisfaction Study

Learn more > https://t.co/Ravmy8SnNz

[J.D. Power Utilities Intelligence @JDPowerUtility]

🔌 The J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction Study results are coming soon!

Discover which utilities are powering ahead in business customer satisfaction when we unveil the rankings on Wednesday, Nov. 15 👉🏻 https://t.co/o0RVZsgJG4

[J.D. Power Utilities Intelligence @JDPowerUtility]

As the utility landscape faces a tidal wave of pending rate cases, Mark Spalinger, director of @JDPowerUtility, shares his viewpoint with @UtilityDive: proactive customer communication and strong branding can be game-changers for utilities 👉🏻 https://t.co/9lLx9PQIdr

[J.D. Power Utilities Intelligence @JDPowerUtility]

The J.D. Power 2023 Electric Utility Business Customer Satisfaction Study is coming soon!

Learn more when results publish for subscribers on Nov. 14!

Find out more about the study and sign up for updates > https://t.co/JOyKWb6b7i

[J.D. Power Utilities Intelligence @JDPowerUtility]

Get ready! The J.D. Power Utility Client Conference kicks off tomorrow in La Jolla, California.

Two action-packed days with more than 150 utility experts, leaders and peers in attendance. We hope you’re ready hear from top minds across electric, gas, water and more.

[J.D. Power Utilities Intelligence @JDPowerUtility]

The J.D. Power 2023 U.S. Gas Utility Business Customer Satisfaction Study spotlights a pivotal moment for gas utilities.

Satisfaction drops 6 points (on a 1,000-point scale) to the lowest point since 2018 as business costs rise.

Learn more 👉🏻 https://t.co/aUtBh77Uvq

[J.D. Power Utilities Intelligence @JDPowerUtility]

The release of the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study is scheduled for Oct. 18!

Learn more and sign up for updates 👉🏻 https://t.co/tXO0w2nRyZ