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@tapairportugal Hi, is it a commitment to customers not to refund tickets cancelled june 2020?
Tickets booked 5 months before Corona?I have sent tens of messages via messenger,email,twitter but same answer each time."we are processing the refund". Just lies.Disgracefull treatment of customers!!!
@tapairportugal Where is my refund? We booked 18 months ago. Flight cancelled in July 2020. Same old responses....it's processing, please be patient. Enough now. Respond to my DM and refund. Now. Thank you.
@tapairportugal @OurmieresChris Respect clients? Your costumers can’t speak with your services the flights are cancelled, we find out at the last minute, twice these last 2 months. We don’t receive refunds or vouchers, nothing. It’s impossible to call, I’ve waited 4 hours, or send emails, messenger, twitter.
@tapairportugal @OurmieresChris I’ve been waiting for 18 months for a refund. Can you make that a priority? You say we’re the focus, so please correct these wrongs! You’ve got thousands of unsatisfied and frustrated customers who have been cheated by your airline!
@tapairportugal@viel_franck@CNTraveler TAP, how about my case? I've sent my booking code to you via DM repeatedly. In mid-July you promised a refund "as soon as possible" and now its almost 90 days later. How long does the refund take?