@LongIslandLady7 We want all customers treated with respect no matter their status. Please send us your full name, the 6-letter confirmation code and the pilot's name or description. We'll file a report on your behalf. -Denise
@nicolechirps The flight will be evaluated for compensation. Our DM's are open if you need specific help with your reservation, https://t.co/xSmyP7Lfyg
@nicolechirps It's been a rough day for this flight. Unexpected maintenance caused an aircraft swap, delay getting the new aircraft in, Air Traffic Control mandated a ground stop, and now all this has caused our crew to time out. We truly apologize for the frustration you're surely feeling.
@Natecohen_1 Although every one of our pilots are highly qualified, we always ask that they keep safety as the number one priority. We're glad Providence was able to accommodate you and know our crewmembers are working diligently to get you safely on your way.
@SophieSobol3 We're sorry for the inconvenience, this sounds really frustrating. If there's something we can help you with, please DM us the details. https://t.co/xSmyP7Lfyg
@EEVEEer1 Hello, there. Thanks for reaching out. If you need assistance or would like us to review your reservation, please send us a DM. We'd be happy to take a closer look.
Lamentamos lo sucedido. Si perdió su conexión y aún necesita ayuda para reprogramar el viaje, por favor envíenos un mensaje directo. Estaremos encantados de revisar su reserva y las opciones de reprogramación disponibles para usted.
*Esto fue traducido usando Google Translate. Nuestras disculpas por cualquier error en la traducción.
Please note that this is a meal voucher that was sent in accordance with our Customer Service Plan, linked previously. This is to help cover food expenses during the duration of the delay experienced. The flight will still be reviewed for compensation as well. We thank you for your continued patience and understanding.
@ytnuw We hear you. If compensation is approved for your flight, you'll be notified at the email address on file. More details can be found here: https://t.co/kvFk2DwGRO.