Johnathan Genao

CPA

[Johnathan Genao @JGenao08]

Frontier Airlines needs:
• More employees
• Better training
• Basic customer service standards
• Accountability when errors occur

Budget airline ≠ zero responsibility.

#FlyDelta #DoBetterFrontier #TravelFail

@FlyFrontier

[Johnathan Genao @JGenao08]

At the new gate, the agent did not know the flight number and had to ask a passenger.
When asked for confirmation, communication consisted of a non-verbal nod.

This is not acceptable.

@FlyFrontier

[Johnathan Genao @JGenao08]

After finally clearing TSA, we sat at the gate — only to realize there was a gate change.

No announcement.
No notification.

We only noticed because the gate agent picked up their belongings and walked away.

@FlyFrontier

[Johnathan Genao @JGenao08]

On the return trip, my wife’s boarding pass again had an issue — she was not marked TSA PreCheck, despite her Known Traveler Number being displayed.

This time, Frontier did have staff —
2 employees for 34 passengers in line.

@FlyFrontier

[Johnathan Genao @JGenao08]

We rebooked last-minute with Delta Airlines.
The difference was night and day — professional, efficient, and customer-focused.

Unfortunately, our return flight was still with Frontier.

@FlyFrontier

[Johnathan Genao @JGenao08]

The gate agents were unwilling to help or escalate, offered no solution, and showed zero flexibility.
As a result, we missed our flight.

We are still waiting for a refund.

@FlyFrontier

[Johnathan Genao @JGenao08]

TSA would not allow my wife through (understandably), but allowed me to go to the Frontier gate agent to resolve the issue.

The response?
“We can’t fix it here. Go back to the ticket counter.”

The ticket counter was closed.

[Johnathan Genao @JGenao08]

At check-in, my wife’s boarding pass had an incorrect date of birth. We arrived 1 hour and 10 minutes before boarding, but there was no Frontier staff at the ticket counter to correct it.

[Johnathan Genao @JGenao08]

Frontier Airlines needs to be held accountable for repeated operational failures and unacceptable customer service. What my wife and I experienced this past weekend was not an inconvenience — it was negligence.

#FrontierAirlines #CustomerServiceFail #AirlineAccountability

[Johnathan Genao @JGenao08]

@netflix The Umbrella Academy..wow💯💯 Amazing