JustGiving Help

We're here Monday-Saturday, 9am - 6pm answering questions on all things Find help here or drop us a tweet.

[JustGiving Help @JGhelp]

@Matt92939991044 Hi Matt, 

Thanks for getting in touch. We're sorry to hear you were experiencing these problems.

Like thousands of other services across the world, JustGiving is currently being impacted by this third party global IT outage. 

We’re working hard to resolve this and apologise...

[JustGiving Help @JGhelp]

@_kayleighx__ Hi Kayleigh,

Thanks for getting in touch. We're sorry to hear you were experiencing these problems.

Like thousands of other services across the world, JustGiving is currently being impacted by this third party global IT outage. 

We’re working hard to resolve this and apolog...

[JustGiving Help @JGhelp]

@_ladyjayne Hi there,

Thanks for getting in touch. We're sorry to hear you were experiencing these problems.

Like thousands of other services across the world, JustGiving is currently being impacted by this third party global IT outage. 

We’re working hard to resolve this and apologise...

[JustGiving Help @JGhelp]

@marcwill86 Hi Marc, please email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@SallyWa62006185 Hi Sally, please email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@MagsB86 Hi Maggie, please email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@aimlouiseYT @JustGiving Hi Aim, please email our help team on [email protected]

[JustGiving Help @JGhelp]

@CharityMan2024 @JustGiving Hi Kristian, please can you email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@zoe_bearx there aren't any immediate plans for an actively supported JustGiving app. All users on the platform access it through 
the web browsers on the mobile device or laptop/desktop computers they're using

[JustGiving Help @JGhelp]

@angahlegend974 @JustGiving Hi there, please can you email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@aaronbissex1 @JustGiving Hi there, please can you email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@zoe_bearx hi Zoe, please the app you have there that isn't actively supported. To access the JustGiving platform, you can use the web browser on your mobile device or a laptop/desktop computer. I hope this helps. Please let us know if you need anything else at all

[JustGiving Help @JGhelp]

@zoe_bearx sorry to hear you're having that problem. If you're referring to our platform's website as JG currently doesn't have an app, please get in touch with our support team directly through the purple message icon in the bottom right corner of our help area so we can assist further

[JustGiving Help @JGhelp]

@RosieTh90769554 Hi Rosie, please email your query to our help team on [email protected]

[JustGiving Help @JGhelp]

@WorkMumOnTheRun Hi Mandy, please can you email our help team on [email protected] with your query.

[JustGiving Help @JGhelp]

@kerikimberley Hi Keri, I can see my colleage has sent you an email in regards to your query.

[JustGiving Help @JGhelp]

@SC04TYL Hi Scott, please can you email our help team on [email protected]

[JustGiving Help @JGhelp]

@itsmejamespg Hi James, please can you email our help team on [email protected]

[JustGiving Help @JGhelp]

@uknsc Hi Tim, please can you email our charity team on [email protected] with your query.

[JustGiving Help @JGhelp]

Need help? We're here for you 🙋‍♂️ Our Customer Support team are on hand Mon-Sat (9am - 6pm).

To find answers to most questions, head to our help area: https://t.co/uwnXsyxNRv

[JustGiving Help @JGhelp]

@MATEACOTT Hi Mat, please can you email our help team on [email protected]