@BougieHippie@JLo Hi there. Send us a Private Message and we'll provide more information! Shop #JLoBeauty online at https://t.co/zM9078UTq2, https://t.co/WTfyNpxtrR, https://t.co/jP1Vp4xWbI, and https://t.co/R85zpElPE0. You can also shop in-store at your local Macy's ๐ ๐
@heatherlbarclay@heatherlbarclay Weโd like to personally investigate your concern. Please send us a private message with your order details. Weโd be glad to look into this for further help!
@thatmom80@JLo@thatmom80 We're so sorry to hear about your recent experience! We encourage you to stop using the product(s) that you're having difficulty opening and we will personally investigate this issue. Please email us at [email protected] and we will be in contact ASAP.
@LeaForever84 @JLo @leaforever84 ๐ Currently, JLoBeauty can be purchased in Canada at Sephora. In the meantime, weโre hustling behind the scenes to bring that JLo glow to even more international markets. Stay tuned!
@sabz105@JLo@sabz105@jlo JLo Beauty is not yet available outside of the US, Canada, or Mexico, but we're working hard to make your dream a reality! Stay tuned! ๐
@productthespic@productthespic We do offer a 60-Day Money Back Guarantee less s/h on every product even if the bottles are empty. So that we may locate you in our system, will you please send us a DM with the full name used when you ordered, with the complete billing address and email?
@LoveRunandPray@JLo@loverunandpray Thanks for the idea! We're working to find new packaging. ๐ Product duration can vary based on usage. Our membership is a great way to get easy, at-home delivery of your items on a schedule that keeps your skin glowing! โจ
โจโจGLOW. ALL. OUT.โจโจ You heard us! Glow all out for your loved ones (or yourself) this holiday season. Our Holiday Gift Guide is officially live on https://t.co/zM9079cuhA with gifts of glow for everyone!
Shop one of our EIGHT sets exclusively on https://t.co/zM9079cuhA ๐ค
@webweavingfan@webweavingfan We tried to send you a DM but it won't allow us to do so. Sorry for any inconvenience. We don't want you to respond with any personal information publicly so give us a call at 1-888-853-3156 Mon-Fri 9am-5:30pm EST. We look forward to helping with a solution! ๐
@AndrewD4133@andrewd4133 We understand your frustration and we apologize for any confusion this has caused. It sounds like you may have had an installment payment left due even after cancelling your upcoming shipments. Once all installments are paid you will see no further charges.
@JACS1924 @kellyseverseike @Sephora@jacs1924 We'll still be available online at Sephora. Please don't hesitate to reach out if we can help with any questions.
@JACS1924 @kellyseverseike @Sephora@jacs1924 We're sorry to hear that! Our products can be found in select Sephora stores. You may want to call and check if a certain store carries it, before going. You can also purchase the products online through our website and Sephora online.
@EduvijezS @eduvijezs We're sorry, we were not able to send a private message to you, but we would like to help. Can you send a private message to us with the name, email address and billing zip code used to place the order so we can locate your account in our system?
โPeople underestimate me. They always have, and maybe that's for the best. It's fun to prove them wrong.โ - Jennifer Lopez ๐ Prove them wrong this #MotivationMonday.
@salexander4500@salexander4500 We're very sorry to hear that. Have you tried reaching out by phone to our customer service team? One of our representatives will be happy to help! You may also want to check your spam folder as our emails will sometimes be sent there.
@UGotTheRight_1 @JLo @ugottheright_1 Thanks for the suggestion! ๐ Most of our facial products are designed to be used on the neck too, so we've got you covered (literally). ๐ We've passed it along to our team though! โจ