J. T. Strnad, Ph.D.

Director - Customer Support
NICE

[J. T. Strnad, Ph.D. @JTStrnad]

she's back!

[J. T. Strnad, Ph.D. @JTStrnad]

Jeff Comstock joins NiCE as President, CX Product & Technology and shares his vision for advancing the future of #CustomerExperience. Learn more: https://t.co/lkaKwOcYvL

[J. T. Strnad, Ph.D. @JTStrnad]

We're thrilled to announce our new strategic collaboration with @awscloud to accelerate the adoption of AI-powered, cloud-native customer service automation technologies.

Read the press release: https://t.co/ZfVYB40Yej

#CustomerService #ArtificialIntelligence #Automation

[J. T. Strnad, Ph.D. @JTStrnad]

🎬 Award-winning actress, producer, and philanthropist 𝗞𝗿𝗶𝘀𝘁𝗲𝗻 𝗕𝗲𝗹𝗹 is bringing her signature wit, charm, and unfiltered storytelling to #NICEi25! 🎤 https://t.co/xu37zNgQJb

[J. T. Strnad, Ph.D. @JTStrnad]

Get a FREE, 1-on-1 consultation with a leading CX analyst at at #NICEi24!

Don’t miss the opportunity to meet with a top industry insider about the CX topics that matter most.

Spots are limited for attendees, so act now to experience CX AI Realized! >> https://t.co/775UqIxmox

[J. T. Strnad, Ph.D. @JTStrnad]

@RoyAtkinson joins us to discuss how AI is redefining the tools used in CX, providing agents with the support they need for success in the moment.

Listen to the full episode to learn about the future of real-time coaching and personalized service  >> https://t.co/elQxQeUFYi

[J. T. Strnad, Ph.D. @JTStrnad]

The shift of AI from an experimental tool to a crucial operational technology marks a new era for contact centers.

@NICELtd's trend report explores trends in the evolution of AI in contact centers.

Get the full report here >> https://t.co/8dxTsK41CB

[J. T. Strnad, Ph.D. @JTStrnad]

The CX AI race is on, and Coach Steve is here to guide you to victory!
Cross the finish line without breaking a sweat with AI built for CX: NICE Enlighten.

See how to win every time >> https://t.co/uNwS5rWFCV

#WinWithEnlighten #CustomerExperience #ArtificialIntelligence

[J. T. Strnad, Ph.D. @JTStrnad]

Closing the gap between consumer expectations & CX reality is now mission critical to stay ahead.

Join our webinar as experts Pete Jacques from @forrester & Andy Traba discuss consumer & technology trends you’ll want to know for 2024.

Register now > https://t.co/Voj9XRYURg

[J. T. Strnad, Ph.D. @JTStrnad]

The cloud is the key to agile, scalable CX solutions and ultimate customer convenience.

Are you delivering? >> https://t.co/yZpXDD4FY0

#CustomerExperience #ArtificialIntelligence
@NICELtd

[J. T. Strnad, Ph.D. @JTStrnad]

Cloud CX can enable consolidation and scaling of technology to provide a consistent experience for customers, employees and your brand.

Discover the proven steps to reduce complexities in your CX through streamlining and consolidating your technology >>
https://t.co/j2M9B4ugyP

[J. T. Strnad, Ph.D. @JTStrnad]

Closing the gap between consumer expectations & CX reality is now mission critical to stay ahead.

Join our webinar as experts Pete Jacques from @forrester & Andy Traba discuss consumer & technology trends you’ll want to know for 2024.

Register now > https://t.co/uYukX3RcvO

[J. T. Strnad, Ph.D. @JTStrnad]

Do customers always prefer human interaction over AI?

@Metrigy CEO & Principal Analyst Robin Gareiss says that AI is about improving efficiency & equipping agents with knowledge & context, leading to higher customer satisfaction.

Hear more on #CXPulse > https://t.co/NUAjFAmzXW

[J. T. Strnad, Ph.D. @JTStrnad]

Closing the gap between consumer expectations & CX reality is now mission critical to stay ahead.

Join our webinar as experts Pete Jacques from @forrester & Andy Traba discuss consumer & technology trends you’ll want to know for 2024.

Register now > https://t.co/GdNnHUm7QM