Gillian Garcia

Gillian Garcia Master Stylist. Visionary. Philanthropist. Serial Entrepreneur. Educator. JuPOPPIN “where healthy hair is always trending”

[Gillian Garcia @JUPOPPIN]

I’m normally not one to do public bashing but I reached out privately to @hyatt about my not so good experience at one of there locations… Secrets St James Montego Bay and their response was very disheartening.
Here is my Story…
I booked my Birthday stay online at the @hyatt Hyatt hotel booking website and prepaid so I can benefit from the savings,after I booked I called the number on my confirmation email and told them I had an extra guest for 2 nights and asked the added cost,the gentleman told me an added $200, I asked if it’s the same price if I pay over the phone or in person at check in and he said yes.
Upon check in the nonchalant front desk smirked when I told her what I was told and asked me for the person name,I told her I didn’t asked his name and she proudly charged me $683 for the added 2 nights. A big difference which I would of surly paid in advance if I was given the correct information.
Next we booked tours at the hotel front desk ,we arrived at the location and wasn’t able to get on the rafts until 2 1/2hrs later,waiting in the extremely hot sun without an offer of water, they claimed they had no captains for the rafts,my question was if you don’t have captains why book so many bus loads of tourists.
I stayed at the Hyatt Secrets St James Montego Bay for 4 nights with a cost of $3200. and that’s not including activities and tips ,that’s just for the all inclusive room and yet my room was NEVER cleaned, every day I had to called housekeeping to take care of our room.the first day they said our privacy light was on so I made it top priority to take a picture of the light off as proof and guess what the room still wasn’t cleaned.
I reached out to Hyatt and they seemed interested in giving me a solution but sadly there solution was 25000 membership points…how insultive,that can’t even give me one night at any of their locations
It’s important for hotels like Hyatt to prioritize better customer service and have systems in place to ensure that rooms are cleaned on a daily basis. Guests should feel valued and have their concerns addressed promptly and appropriately.
GG

[Gillian Garcia @JUPOPPIN]

Love …Peace and more Hair.

[Gillian Garcia @JUPOPPIN]

Just posted a photo https://t.co/4rrEdzmIs1

[Gillian Garcia @JUPOPPIN]

Just posted a photo https://t.co/lZRmCvEU8d

[Gillian Garcia @JUPOPPIN]

Because @keys_rebelle gets it right all the time😍
Memories from last March GrandOpening 😍😍
I can’t wait to see the look for next week Anniversary celebrations…

It’s gonna be a Movie

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[Gillian Garcia @JUPOPPIN]

Our Jupoppin Gummies…
Great for Hair-Skin and Nails.

Shop https://t.co/abzPzFqA0x https://t.co/KYw2aLaju3

[Gillian Garcia @JUPOPPIN]

We apologize for not keeping up with the Demands of this Amazing Product…
We are restocking soon…
Thank you so much for your patience…

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[Gillian Garcia @JUPOPPIN]

LIVE CUSTOMER SERVICE is available…
Monday-Friday
9:00am-4:00pm EST…

☎️ 248.809.3484

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[Gillian Garcia @JUPOPPIN]

Just posted a photo https://t.co/i4x0iAGKyt

[Gillian Garcia @JUPOPPIN]

Just posted a photo https://t.co/OUK5pehiG7

[Gillian Garcia @JUPOPPIN]

Smooth… Men’s Grooming Oil.

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[Gillian Garcia @JUPOPPIN]

Because sometimes a Lazy Day is all you Need…

[Gillian Garcia @JUPOPPIN]

Our Jupoppin Growth Oil
Aka Liquid Gold remains our #1 Seller… next month makes it 3yrs in a row.

Shop https://t.co/y31MHptRIJ https://t.co/C3aVLlHx0Y

[Gillian Garcia @JUPOPPIN]

Just posted a photo https://t.co/tAoZJmvlHr

[Gillian Garcia @JUPOPPIN]

Just posted a photo https://t.co/IjLcaxNJa2

[Gillian Garcia @JUPOPPIN]

Quality Products…
Amazing Results…

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[Gillian Garcia @JUPOPPIN]

Pro Tip…
Use our Jupoppin Scalp Healing Mist after a Relaxer or Permanent Color to help soothe and heal the scalp.

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[Gillian Garcia @JUPOPPIN]

What’s in your Shopping cart?

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[Gillian Garcia @JUPOPPIN]

JuPoppin Foaming Lotion…
Flexible Hold
Added Shine
No Flakes

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[Gillian Garcia @JUPOPPIN]

Our Edge Control…

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