Justin Hams

[Justin Hams @Jace1959]

@virginmedia Despite guarantees that they had sorted the issue Virgin had caused I have now been threatened again with a £90 charge despite agreeing to a £40 credit offered in recompense which incidentally hasn’t arrived. Incompetence

[Justin Hams @Jace1959]

@virginmedia been waiting for 3 hours for Virgin Media to answer their phones. Calls not working, call back not working messaging not working is worth keeping my account

[Justin Hams @Jace1959]

@WestHam #mysteryhammer Trevor Sinclair

[Justin Hams @Jace1959]

@WestHam #MYSTERYHAMMER Pedro Obiang

[Justin Hams @Jace1959]

@WestHam
Arthur masuaku #mysteryhammer

[Justin Hams @Jace1959]

@marksandspencer Trying to get back your losses through postage charges. I would have thought if you want to win back customers you would be waiving charges

[Justin Hams @Jace1959]

@marksandspencer perhaps someone could explain why if you are unable to have items delivered to stores why you have to pay postage to have items delivered to home. Surely it’s not my fault or choice I can’t have free store delivery at the moment and then be penalised

[Justin Hams @Jace1959]

@marksandspencer You really think that is acceptable, I was in your bluewater store yesterday needed a suit but you didn’t have the trousers and I couldn’t order them at the till, didn’t have the swim shorts I wanted, didn’t have the t shirt I wanted so I had to use the app twice charged £8 post

[Justin Hams @Jace1959]

@marksandspencer Guess what taken them 7 days to cancel my order what a joke

[Justin Hams @Jace1959]

@marksandspencer How is it that you can take my money yesterday but didn’t tell me that because of your IT problems it wouldn’t be ready to pick up at Tonbridge today. I ordered two items of clothing from Next at the same time and I’ve already collected them. No e mail from m&s

[Justin Hams @Jace1959]

@marksandspencer Can’t even ring or chat to m&s customer service people because it’s not working. Wish I hadn’t tried to buy from them and I can’t get to a clothing store and why should I pay for parking

[Justin Hams @Jace1959]

@TNLUK This seems to have happened since I returned from New Zealand on holiday. I have tried to access the app and website using both WiFi and 4/5g with no luck

[Justin Hams @Jace1959]

@TNLUK is there an issue accessing my account through the app or website

[Justin Hams @Jace1959]

@TNLUK

[Justin Hams @Jace1959]

@marksandspencer With all due respect this is exactly this is exactly the same message you sent me 3 days ago. This is the worst customer service I have ever seen and would expect better

[Justin Hams @Jace1959]

@marksandspencer 8-30 on Monday morning and still no communication from m&s. If you pay for something and there is no product or a refund is that stealing?

[Justin Hams @Jace1959]

@marksandspencer It’s now 8 o’clock on Sunday and still no contact from m&s. Still no refund or my purchase delivery date. So on top of ‘IT issues’ they now tell customers they are going to do something and don’t.

[Justin Hams @Jace1959]

@marksandspencer Well it’s 6 o’clock on Sunday evening and no e mail to advise when I may expect my order or get a refund. So m&s are obviously not sending order updates. Not what I expect

[Justin Hams @Jace1959]

@marksandspencer Doesn’t really help me because I am going into next now to buy their equivalent of the belt

[Justin Hams @Jace1959]

@marksandspencer So you are guaranteeing my order on the 22 will be fulfilled