Horrible,inhumane 7 month exp with @Ticketek_AU.
Had tickets to @ShaniaTwain Dec 2018, couldn’t go due to my partners oma passing. Told not to worry bcoz we have insurance.Refusing to pay-Apparently it’s only important if a loved one passes under age 82 #CustomerExperience#cxp
@Ticketek_AU Doesn’t it concern you that this is a policy of the insurance company you recommend and that they treat your customers so inhumanly @Ticketek_AU ?
Horrible,inhumane 7 month exp with @CoverMore - @Ticketek_AU
Had tickets to @ShaniaTwain 2018,couldn’t go -my partners oma passed. Told not to worry - we had insurance. Not refunding. Apparently it’s only important if a loved one passes under age 82 #CustomerExperience#cxp
@Ticketek_AU Yeah unfortunately they did and we had upgraded to the loft as a treat too unaware of what was about to happen in our personal lives. We requested call recordings where we were told not to worry but that was also rejected. It has all been very stressful.