@neofinancial Numbers get recycled by carriers. They had access then, but I have legal ownership of the line now. You cannot keep sending another user’s account communications to my phone. Please advise how I can submit proof of ownership to support to get my number released.
@neofinancial Worst experience. Someone is using my phone number on their account/card, and your support essentially shrugged it off and refused to resolve it. Fix your account verification and decouple my number immediately.
@neofinancial That explanation ignores recycled carrier numbers. If your system continues sending financial alerts or OTPs to a number the account holder no longer owns, that is an ongoing privacy breach under PIPEDA. I can prove carrier ownership of this line, escalate this to unlink it.
Unbelievable lack of support from @neofinancial . A stranger is using my personal phone number on their account, and your team says there’s “nothing they can do” except send an email the user will likely ignore. How is this acceptable account security?
Hello,
My self Miren Jadav
My sister unable to access her account "jad********[email protected]" because the password has been changed. SHE DID NOT CHANGE IT. I have access of phone number.. I think her account is hacked Please help me to recover the account...
@Google@gmail