@AmericanAir In case anyone wants to know, American Airlines is not willing to dig deeper into it or contact their finance department. My advice never to book with @AmericanAir if you live ik the Netherlands. Your money will disappear via the IDeal link
@Adyen finally confirmed today that the amount was transferred to @AmericanAir and still refused to help me. From such a big company you would except a bit more help and at least contact your finance department. Please help me by sharing this message this is my last hope(part 3)
@AmericanAir I did, you mentioned I booked with credit card and I didn’t, you mentioned I booked with an agency I didn’t. And I need to contact your payment partner Ayden. @Adyen is not willing to help because they say that you are the partner for payment transfers.
@AmericanAir Thank you for your automatic reply on DM but this will not solve the issue. I will share a photo below of @Adyen confirming that you received the money. Who has my money now @AmericanAir or @Adyen?
Ideal is a direct payment link here in the Netherlands.Last 2 weeks I keep try to contact them but I receive automated emails back that quote: “whoever has your money you need to contact them” I tried to contacted @Adyen which is the Dutch payment partner of @AmericanAir (part 2)
Worst customer service ever!
2 weeks ago I made a direct booking with @AmericanAir on their website and I paid with Ideal and €695,33 was charged. I did not receive a confirmation so when I called they said they canceled my booking because they did not receive a payment (part 1)