Mexk

Approved list of Community Helpers | GMT+1 | Personal Account: @RSMexk | Please do not send any personal information!

[Old School RuneScape @OldSchoolRS]

The bug has now been fixed. We will turn our attention to deciding the best course of action to address accounts that were affected by this update.

[RuneScape @RuneScape]

The Festive Aura is back!!

This special festive bonus grants you a whopping 50% XP boost for 30min each day throughout December. It stacks with other bonuses, and can be used as a cosmetic even when the buff is off.

Don't wait and grab it at Xuan, Dilwyn or Azibo.

[Mod Ash @JagexAsh]

My Arm is coming back. Due in @OldSchoolRS September 6th 2018.

[Old School RuneScape @OldSchoolRS]

Today's game update arrives in 30 minutes. Read about it here:

https://t.co/IroDD2GlRW

Changes to the Duel Arena.

Some very exciting #OSRSMobile news for iOS users.

No more over-Smiting.

[Mod Easty @JagexEasty]

Let's do this! Just started launching today's update, featuring some weird woodcutting update or something that @JagexRamen has been working on? Looking at a 10:00 game time (11am UK) update currently

[Mexk @JagexHelperMexk]

@picarica456 Hi there. The mute will not disappear if you purchase membership, but it is certainly possible that you have the ability to appeal the mute - do you have such an option when you check under Account Management?

[Shaun Akerman💙 @Shaunyowns]

Just a heads up, the Spring Fayre will be in the game for another week, we'll be removing it next Monday, when we do so we'll be removing the Easter decorations on the Trees around the world also.

[RuneScape @RuneScape]

Couldn't live without these guys ❤ #GameStruck4

#TBT

[Mexk @JagexHelperMexk]

@livemyown_story Hi Mahmoud. I am sorry to hear your account has been banned in the past, but am happy to hear things were quashed accordingly. Hopefully that should give you peace of mind knowing that if a mistake does occur, it will be corrected.

[Mexk @JagexHelperMexk]

@SkippingRopes @JagexSupport That is not how it works, though. In-game for in-game (as your example would be) is perfectly fine, whereas anything involving the real-world is not.

[Mexk @JagexHelperMexk]

@SkippingRopes @JagexSupport Hi Josh. The answer to your question is yes, but please bear in mind that engaging in such trading requires a certain level of trust and that the risk of being scammed is very real.

[Mexk @JagexHelperMexk]

@Numnuts_27 Please allow upwards 48 hours for a response. They are usually much faster than that, but please rest assured that things will be looked at as soon as possible.

[Mexk @JagexHelperMexk]

@Botmantings @JagexSupport Oh dear, that is no good! Thank you for reporting the account in question in-game. If you know the owner, please refer them to this page: https://t.co/vropEZoktp

[Mexk @JagexHelperMexk]

@didsmall @JagexSupport Hi, please disregard my previous tweet to you; did not see this one from you. Please send a ticket to the Billing Team using the 'Contact Us'-button on this page: https://t.co/u92afeZa6A . Please allow upwards 48 hours for a reply.

[Mexk @JagexHelperMexk]

@didsmall @JagexSupport Hi Dave. I understand your frustration, but without knowing your specific issue before your above tweet, I was not able to link you a specific page; hence the above link. If you wish to cancel a membership, please see: https://t.co/rJVtCeM5xA

[Mexk @JagexHelperMexk]

@Trail_Hawk @JagexSupport I am not familiar with Splashtop and consequently cannot comment on that, sorry.

[Mexk @JagexHelperMexk]

@Trail_Hawk @JagexSupport Hi Andy; you are perfectly fine using things like Google Remote Desktop or TeamViewer, granted, of course, that you are the one playing.

[Mexk @JagexHelperMexk]

@PiggyBizarre @JagexSupport The key, really, is that the information you provide ought to prove without a doubt that you indeed are the owner and creator of the account. Good luck!

[Mexk @JagexHelperMexk]

@PiggyBizarre @JagexSupport I see -- please try and provide as old information as possible. It sounds like you are already providing a lot of information; you might just be closer than you think as is! Please try and take some time to uncover any old information which relates to the account in question.

[Mexk @JagexHelperMexk]

@Pascal81804679 @JagexSupport Hi Pascal. Please delete that tweet; such information should not be posted publicly. You are correct, however, billing information is something you absolutely need to supply during an account recovery.