JagexPleaseListen

[JagexPleaseListen @JagexPlsListen]

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight I’ve had no help from support.

My RuneScape account was banned for “RWT,” which I’ve never done — and gold (bonds) I purchased from your official store was removed.

Case #5938153 – please review.
My full story: (1/20)

[JagexPleaseListen @JagexPlsListen]

https://t.co/NEXBPpaJyR Hey @EU_Consumer would you be able to help on this matter or at least point me in the right direction?

[JagexPleaseListen @JagexPlsListen]

https://t.co/9JhSC0KrIm @ECC_web should I contact you? Story linked. I am an EU citizen, company denies they made a mistake and refuses to return purchased digital goods they took away.

No evidence or explanation, just their (false) claim I was involved in something I wasn't.

[JagexPleaseListen @JagexPlsListen]

@potatopan1337 @JagexSupport @Jagex @JagexAsh @OldSchoolRS @potatopan1337 I've gotten a reply, but they denied my 1st and 2nd appeal.

I've never been involved in RWT, bought 30+ bonds in 2.5 months and they falsely accused me and took away part of my GP.

Check out my story, I think we're in the same situation - and so are many others.

[JagexPleaseListen @JagexPlsListen]

@baron_pyke @JagexSupport @ECC_web Thank you @baron_pyke. It unfortunate, but I hope for my sake and for the sake of all other players who have never broken a rule and got wrongly accused this improves.

I assume I traded someone who was flagged and got chain banned.

Until this improves, I am not trading anyone.

[JagexPleaseListen @JagexPlsListen]

@JagexSupport answered my 2nd appeal and still deny they made a mistake.

At least I got an answer, but unfortunately this doesn't help the fact that:

1) I've not done any RWT and can prove it.
2) They've removed the gold I obtained buying bonds.

Time to reach out to @ECC_web.

[JagexPleaseListen @JagexPlsListen]

https://t.co/9JhSC0KrIm @ECC_web should I contact you? Story linked. I am an EU citizen, company denies they made a mistake and refuses to return purchased digital goods they took away.

No evidence or explanation, just their (false) claim I was involved in something I wasn't.

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS I've tried every possible route and communication channel with no results or response.

RuneScape’s community deserves fairness & transparency.

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Please. Help, (20/20)

[🐼🩷 @unsociablepanda]

Might make a petition 🤔🤔🤔

@Jagex
@JagexSupport
@OldSchoolRS
@JagexAsh
@JagexAyiza

For the re-evaluation of appeals FAIRLY and with proof of offences… seems like there is no proof and people are being banned & losing accounts

#osrs

[JagexPleaseListen @JagexPlsListen]

@GordonSmegley @Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight @JagexKelvin Also @GordonSmegley thank you for the repost and helping me raise visibility - up until today, I have not received a single word from anyone.

[JagexPleaseListen @JagexPlsListen]

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight I’ve had no help from support.

My RuneScape account was banned for “RWT,” which I’ve never done — and gold (bonds) I purchased from your official store was removed.

Case #5938153 – please review.
My full story: (1/20)

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @GordonSmegley @Jagex @OldSchoolRS @JagexAsh @JagexLight @JagexKelvin @JagexSupport and Defia, specifically, please read through my thread - I provided a ton of information there. Feedback and a response would be appreciated - especially regarding tickets being closed as resolved without a response.

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @GordonSmegley @Jagex @OldSchoolRS @JagexAsh @JagexLight @JagexKelvin Hi @JagexSupport and Defia - I understand you guys are under immense pressure and are handling a ton of tickets daily.

But something went badly wrong with the last ban wave. A ton of people with proof have been raising their voice and some feedback would be appreciated.

[JagexPleaseListen @JagexPlsListen]

@baron_pyke @BobThebuil50004 @Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Thank you @baron_pyke, I appreciate it. Unfortunately no, I haven't received any feedback yet other than the support tickets that were closed with no response. :(

[JagexPleaseListen @JagexPlsListen]

@unsociablepanda @JagexSupport @Jagex @OldSchoolRS And regarding 2nd appeal - they claim its a 2nd chance to appeal, and then they close the appeal as resolved without even replying.

I bought a total of 30+ bonds in 3 months from @Jagex to convert into GP to speed up my progress - and then they take my GP away. Its insane.

[JagexPleaseListen @JagexPlsListen]

@B0aty Jagex Support Roadmap vs. Jagex Support Reality

[JagexPleaseListen @JagexPlsListen]

@unsociablepanda @JagexSupport @Jagex @OldSchoolRS Hey there - I'm in a similar situation as you. I posted about it in a thread. I'm sorry you got permanently banned and hope you get it resolved soon.

I got hit with a 6 day ban, also on false accusations, but have had no luck getting any reply from @JagexSupport anywhere.

[🐼🩷 @unsociablepanda]

Honestly the appeal system and lack of customer service at @Jagex is criminal.

Shame on you guys!

This is how you treat long existing customers - Shame. On. You!!!

@JagexSupport assume banning people for things they haven’t done makes you guys feel superior ?
@OldSchoolRS

[JagexPleaseListen @JagexPlsListen]

https://t.co/9JhSC0JTSO Reposting daily until I get a response because I, like many others, have been wrongfully banned in the last ban wave.

@Jagex every honest player supports your battle against RWT and bots. But mistakes were made and innocent players got hit. Please. Help.

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS I've tried every possible route and communication channel with no results or response.

RuneScape’s community deserves fairness & transparency.

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Please. Help, (20/20)

[JagexPleaseListen @JagexPlsListen]

@Jagex @JagexSupport @OldSchoolRS @JagexAsh
@JagexLight why are appeals being closed as resolved without a response?

Yes, there have been more tickets with the recent ban wave, but closing tickets as resolved to look good in reports doesn't fix a thing.

https://t.co/9JhSC0KrIm

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS I've tried every possible route and communication channel with no results or response.

RuneScape’s community deserves fairness & transparency.

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Please. Help, (20/20)

[JagexPleaseListen @JagexPlsListen]

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight My appeal got closed the second I opened it, without any response - here's the proof: https://t.co/Qan70vdTrJ

Reposting daily until this situation gets resolved.

Please, help.

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS I've tried every possible route and communication channel with no results or response.

RuneScape’s community deserves fairness & transparency.

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Please. Help, (20/20)

[JagexPleaseListen @JagexPlsListen]

@Jagex @JagexSupport @OldSchoolRS @JagexAsh
@JagexLight Reposting for visibility. I don't intend to spam and will keep reposts to 1 a day, but this is the only way I have of trying to resolve this situation.

Also, my 2nd appeal was marked as resolved without any reply at all.

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS I've tried every possible route and communication channel with no results or response.

RuneScape’s community deserves fairness & transparency.

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Please. Help, (20/20)

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS I've tried every possible route and communication channel with no results or response.

RuneScape’s community deserves fairness & transparency.

@Jagex @JagexSupport @OldSchoolRS @JagexAsh @JagexLight Please. Help, (20/20)

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS As an EU consumer, your handling of this isn’t just disappointing — it may breach EU law:

• 2019/770 Digital Content: Paid goods must stay accessible. You removed gold I legally obtained through bonds.

@JagexSupport (11/20)

[JagexPleaseListen @JagexPlsListen]

@JagexSupport @OldSchoolRS On the day I was banned, I sold ~2,400 snapdragons I’d been farming and putting immense effort in.

That earned ~26M gold — and all of it, the product of a ton of work and dedication, was removed alongside other items and rest of my gold.

@JagexSupport @OldSchoolRS (10/20)