Jahnavi Prathipati

[Jahnavi Prathipati @JahnaviPra2752]

@AirbnbHelp @AirbnbHelp
, I asked on the first day I reported the issues whether I should cancel the reservation, since the host asked me to leave and it took you people 13 days to respond. Who will compensate me for these 13 nights I didn’t even stay? Please answer
@Airbnb @AirbnbHelp

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb , Promised a refund, but the ticket was closed with no resolution. Got a call at 4 AM, and now they claim the issue was "resolved" over that call. I didn’t even answer! How is this acceptable? See call logs.
#AirbnbScam #CustomerServiceFail #AirbnbFail
@AirbnbHelp

[Jahnavi Prathipati @JahnaviPra2752]

@AirbnbHelp @AirbnbHelp , I asked on the first day I reported the issues whether I should cancel the reservation, since the host asked me to leave and it took you people 13 days to respond. Who will compensate me for these 13 nights I didn’t even stay? Please answer @Airbnb

[Jahnavi Prathipati @JahnaviPra2752]

@AirbnbHelp Sent, I hope I receive a resolution @Airbnb @AirbnbHelp

[Jahnavi Prathipati @JahnaviPra2752]

@bchesky Is this how your company works? My making people pay 500 Euros even though even for not staying?
What kind of support team your company has? Was not helping me from 2 weeks with this issue. #AirbnbAirCover #CustomerServiceFail #AirbnbFail

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb , Host asked me to vacate 2 weeks early. I left on day 2 & informed you immediately. I asked if I needed to cancel or what, but got radio silence… Now you say the host’s cancellation policy applies? 😡@bchesky
#AirbnbFail #AirbnbAirCover #CustomerServiceFail #BookingScam

[Jahnavi Prathipati @JahnaviPra2752]

I even wrote an entire issue as your agent asked me for the information. But still not helping. How else should I make you people understand?@Airbnb @bchesky
Because of your lack of response why do I have to pay the money? #AirbnbFail

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb how many times do i have to repeat the same thing that I checked out on second day after discussing with your agent and share proofs?
What kind of support you are providing?
@bchesky #AirbnbFail

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb Now says i don't cover under Aircover after all this and closed my ticket.
Host forced me to vacate, even then i had to go through all this?
#AirbnbFail #AirbnbAirCover #CustomerServiceFail #BookingScam

[Jahnavi Prathipati @JahnaviPra2752]

No resolution even after all the below promises by @Airbnb
Why do i have to go through all this when i paid 83 euros of service fee @bchesky ? I have more details to share but not able to share everything here. #AirbnbFail #AirbnbAirCover #CustomerServiceFail #BookingScam

[Jahnavi Prathipati @JahnaviPra2752]

@bchesky , Even though listing doesn't match the reality & @Airbnb support agent agreed thats true. Yesterday one lady from @Airbnb told that my documents are invalid. Instead of compensating me, they are claiming all these. I never received proper support from you people.

[Jahnavi Prathipati @JahnaviPra2752]

@bchesky @Airbnb Support agent closed my ticket & told me on call that i have to reach out to host. So what was the €83 service fee for? Now you invoke the host’s cancellation policy why didn’t you tell me to cancel when i asked you people? How is this even ethical #AirbnbFail

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb @Airbnb @bchesky ,
I'm attaching a image with the complete details of the issue and proof. You please tell me how is this even fair?
#AirbnbProblem #TourismProblems

[Jahnavi Prathipati @JahnaviPra2752]

Booked an Airbnb in Madrid and the listing was misleading. I reported within hours under AirCover, but Airbnb delayed & didn’t rehouse me. Host forced me to leave, even before airbnb responded. Airbnb says i dont get a full refund for the days i did not stay. @Airbnb

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb Asked the host to fix ventilation; she refused to open the only window and told me to vacate. I reported to @AirbnbSupport, but 12+ hours passed with no help or alternative housing while the host insisted I leave. #AirbnbFail
@Airbnb @bchesky

[Jahnavi Prathipati @JahnaviPra2752]

@Airbnb I complained to Airbnb within two hours of check-in on the 26th at 5 pm, citing their AirCover policy, which applies to issues reported within 72 hours. However, I received no response until around 5 pm the next day, when Airbnb finally messaged me to confirm that I'm Aircovered