We request Airtel to treat this as a high-priority escalation and immediately investigate the root cause, restore all services (calling and SMS), or provide a feasible resolution without any further delay.
#airtelWorstService#airtelCustomerCare#Airtel#AirtelCares
It is extremely disappointing that a loyal customer of more than 20 years, especially a senior citizen, has had to endure this situation for such a long time without any permanent resolution.
#airtelWorstService#airtelCustomerCare#Airtel#AirtelCares
Despite the number being practically unusable, we have continued to recharge it only because it has been associated with my father for over two decades and is linked to all his important personal and financial accounts.
#airtelWorstService#airtelCustomerCare#Airtel#AirtelCares
We have made every possible effort to resolve this issue.We have visited multiple Airtel stores and even approached the Airtel Head Office in Chennai.Based on Airtel's advice,we completed eKYC verification and obtained a replacement SIM card.Unfortunately,the issue still persists
As a result, he has lost access to banking services and other essential accounts linked to this mobile number. For the past two years, he has faced immense hardship because he is unable to receive OTPs required for authentication.
#airtelWorstService#AirtelCares#Airtel
However, ever since the conversion, the number has not functioned properly. He has been unable to:
- Make outgoing calls.
- Receive SMS messages, including OTPs.
- Sending SMS messages for UPI verification #airtelWorstService#AirtelCares#Airtel
Following his port-out request, he received a call from the Airtel retention team, who convinced him to continue with Airtel by converting his connection from postpaid to prepaid, which he agreed to.#airtelWorstService#AirtelCares#Airtel
My father has been an Airtel customer for more than 20 years.Around two years ago,after retiring from his business,he decided to discontinue his postpaid connection and requested to port his number to another service provider, as he no longer required a postpaid plan #AirtelCares
Planning to start a Paper Club in Bengaluru, where we’ll invite researchers, read papers, and discuss them together.
Reply below if you’d like to join.