JP

[JP @JakeA2111]

@parcelforce As already mentioned, a formal complaint was submitted and Parcelforce chose to fob me off. I received only a response of excuses and simple placations. No mention either of downright rude behaviour of staff.
Will it be different this second time??

[JP @JakeA2111]

@parcelforce I don't feel any way. It's an objective fact based on the behaviour of the company..! 🤣🤷‍♂️

You are asking for my details. For what purpose ?

[JP @JakeA2111]

@parcelforce To what end??
I have submitted a formal, written complaint and Parcelforce don't want to know. Zero resolution provided.
Customers are clearly not valued.

[JP @JakeA2111]

@sixescricketuk @sixescricketuk, was previously overcharged at your London establishment. I contacted you weeks ago but you have ignored me.
How can you fix this??

[JP @JakeA2111]

@MattDoble89 @parcelforce Still no sign of the driver today or any indication when/if they will arrive

[JP @JakeA2111]

@MattDoble89 @parcelforce Another complete fail yesterday. After being told by two separate staff my parcel would be collected yesterday 22/01, another no show. Called and was told they had rescheduled to today. Guess no one thought to check with or tell me...the paying customer!!

[JP @JakeA2111]

@MattDoble89 @parcelforce Also told by helpdesk agent, he didn't know why PF tracker didn't show accurate and timely info as he "didn't design the system" and couldn't tell me how formal complaints were dealt with because he "didn't have a crystal ball" and "couldn't see into the future"

[JP @JakeA2111]

@MattDoble89 @parcelforce Parcelforce are terrible. Collection booked today, was told any time between 0900-1700. Stayed in all day. Driver was a no show. Apparently "customer not available"! Despite me waiting on all day...oh and my ring doorbell ofcourse 📸

[JP @JakeA2111]

@leannebarlow1 @parcelforce Parcelforce are terrible. Collection booked today, was told any time between 0900-1700. Stayed in all day. Driver was a no show. Apparently "customer not available"! Despite me waiting on all day...oh and my ring doorbell ofcourse 📸

[JP @JakeA2111]

Hi @sixescricketuk, I have just seen I was overcharged at your London establishment. How can you fix this please!?

[JP @JakeA2111]

@BarclaysUKHelp To what end? I've already spoken to at least 2 of your colleagues and they are more.interested in splitting hairs over whether I have a 'concern' or 'complaint' than actually serving the customer

[JP @JakeA2111]

@currys Your colleagues here already said they wont resolve the issue despite me speaking to several different people. The phone helpline said the same.

Worst company I've ever dealt with

[JP @JakeA2111]

@currys @Apple Thanks for the copy/paste message. I'll save us both some time and share with you the response I received when I was stupid enough to waste my time DM'ing Currys back the other day and thinking something would be done about the issue.
Phone team wouldn't resolve either

[JP @JakeA2111]

@currys Clueless 🤦‍♂️

[JP @JakeA2111]

@ruthieharnor @currys @BladeoftheS @Apple Sorry to hear it. Yep, they really do not care. Company doesn't seem very well run.
They pay lip service and continually apologise and say they want to help...fact is I'm still without the phone I ordered last month.

[JP @JakeA2111]

@BstardColin @currys @BladeoftheS @Apple Sounds familiar!

[JP @JakeA2111]

@currys @db_011286 ⚠️ Careful if you're a prospective customer. I ordered a phone from Currys and received a fake @Apple iPhone.

I think it's worth spending a bit more elsewhere for the piece of mind

@CitizensAdvice @WhichUK @DailyMirror

[JP @JakeA2111]

@currys @BstardColin @BladeoftheS @Apple Why are you trying to waste even more of my time 'PG' - is their a team sweepstake?!
Apparently everyone at Currys loves to say they can help. But no one can actually help.
Constantly apologising and not actually doing anything to fix things aren't worth a jot.
Utter chaos.