Jake Balston

Art. Photography. Film.

[Jake Balston @JakeBalston]

$STAK on @Lemonade_Defi @nordle6 @Hachii85201298

[Jake Balston @JakeBalston]

@virginmedia I’ve emailed @TomMockridgeVM as the service I’ve received at every stage has been appalling. I’ve been lied to constantly and this has cost me money and time in my new home with my family.

[Jake Balston @JakeBalston]

I’d be interested to know if anyone else out in the twitter-sphere have had similar issues with @virginmedia and how they got it resolved? #virginmedia

[Jake Balston @JakeBalston]

@virginmedia An apology isn’t really good enough, I was told categorically I would have internet after having the site surveyed. I was also told by you to buy a dongle which has cost me money, you told me I’d be refunded that money once installed.

[Jake Balston @JakeBalston]

@SkyUK Thank you @SkyUK I’ve just sent you a message. You already sound far more helpful then anyone I’ve felt with @virginmedia

[Jake Balston @JakeBalston]

@virginmedia Yes that’s correct. Even though I was garunteed I’d have internet before Christmas. Then promised money to cover a dongle for which I’ve had to pay out of my own pocket. I was even told the cable was being pulled through but it got stuck. Which can’t be true if there’s no box.

[Jake Balston @JakeBalston]

@virginmedia I was told a wire could be pulled through, and that a pull through had started but hit a block. Then today I’ve been told there’s no pull through whatsoever. No clarity from your end whatsoever.

[Jake Balston @JakeBalston]

@virginmedia have lied purely to protect their own interests at the cost to a previously valuable customer. They would’ve had a good idea that it wasn’t possible instead they’ve stopped me from getting internet before Christmas purely out of self interest.

[Jake Balston @JakeBalston]

All @virginmedia have done is lie, delay and cost me money since I’ve asked them to install internet back in November. Being promised that I’d have it in before Christmas and not at all after waiting in two days for install.

[Jake Balston @JakeBalston]

@virginmedia After all the issues we’ve had with the install and false promises made by @virginmedia we’ve been told by our install engineer that we can’t have internet. After being promised mid November we could have. I’ve now wasted time and money putting trust into this company.

[Jake Balston @JakeBalston]

@virginmedia These options take me to a moving house service. Not customer services. This extremely frustrating.

[Jake Balston @JakeBalston]

@virginmedia I’ve spoken to them several times. I’d like the confirmation that it’d be okay to keep using the dongle until installation in writing.

[Jake Balston @JakeBalston]

@virginmedia Nope no one has replied as of yet.

[Jake Balston @JakeBalston]

@virginmedia We’ve used 4GB of 30 in two days to watch family films and I’m concerned add ons when the 30GB run out are going to cost a considerable amount so would like the reassurance it’ll be covered.

[Jake Balston @JakeBalston]

@virginmedia I’m having to settle for a dongle between now and the 5th of January to keep internet on at home. I’ve been assured by the gentleman at your customer services that the cost of the dongle would be covered by yourselves. I like written confirmation please.

[Jake Balston @JakeBalston]

@virginmedia Just an FYI the numbers you told me to press didn’t take me to the relevant department.

[Jake Balston @JakeBalston]

@virginmedia Regardless I’ll call them again.

[Jake Balston @JakeBalston]

@virginmedia With respect JGS I’ve been on the helpline several times with no real resolution.

[Jake Balston @JakeBalston]

@virginmedia No ones been in contact.