@virginmedia I’ve emailed @TomMockridgeVM as the service I’ve received at every stage has been appalling. I’ve been lied to constantly and this has cost me money and time in my new home with my family.
I’d be interested to know if anyone else out in the twitter-sphere have had similar issues with @virginmedia and how they got it resolved? #virginmedia
@virginmedia An apology isn’t really good enough, I was told categorically I would have internet after having the site surveyed. I was also told by you to buy a dongle which has cost me money, you told me I’d be refunded that money once installed.
@virginmedia Yes that’s correct. Even though I was garunteed I’d have internet before Christmas. Then promised money to cover a dongle for which I’ve had to pay out of my own pocket. I was even told the cable was being pulled through but it got stuck. Which can’t be true if there’s no box.
@virginmedia I was told a wire could be pulled through, and that a pull through had started but hit a block. Then today I’ve been told there’s no pull through whatsoever. No clarity from your end whatsoever.
@virginmedia have lied purely to protect their own interests at the cost to a previously valuable customer. They would’ve had a good idea that it wasn’t possible instead they’ve stopped me from getting internet before Christmas purely out of self interest.
All @virginmedia have done is lie, delay and cost me money since I’ve asked them to install internet back in November. Being promised that I’d have it in before Christmas and not at all after waiting in two days for install.
@virginmedia After all the issues we’ve had with the install and false promises made by @virginmedia we’ve been told by our install engineer that we can’t have internet. After being promised mid November we could have. I’ve now wasted time and money putting trust into this company.
@virginmedia We’ve used 4GB of 30 in two days to watch family films and I’m concerned add ons when the 30GB run out are going to cost a considerable amount so would like the reassurance it’ll be covered.
@virginmedia I’m having to settle for a dongle between now and the 5th of January to keep internet on at home. I’ve been assured by the gentleman at your customer services that the cost of the dongle would be covered by yourselves. I like written confirmation please.