James Humphrey

Just a person, standing in front of the world, asking to engage with it.

Chiari Zipperhead.

Views are my own

[James Humphrey @JamesHumphrey23]

@Fazers2stun @RoyalMail Would be an excellent idea. The house is absolutely beautiful and in an ideal spot. Will suggest it to the lovely people that live there to see if they are open to suggestion.

[James Humphrey @JamesHumphrey23]

@RoyalMail

I have not moved address for 25 years. Suddenly multiple items addressed to me are being delivered to wrong address.
Your websites doesn't list how to get your postman to deliver to correct address.
Helpline currently> 60 mins currently.
Suggestions welcome.

[James Humphrey @JamesHumphrey23]

@Se_Railway This really needs to be taken as a complaint so your firm can understand just how tragic it is to engage on an issue that is on your side.

[James Humphrey @JamesHumphrey23]

Hey @Se_Railway
Just been in touch with your 'Contact us' app to resolve journey alerts. Do you know your reps just leave conversation if they can't resolve? No rude exchanges or controversy. They just dont help answer the Q.

[James Humphrey @JamesHumphrey23]

@Se_Railway Jo did call back. She had unplugged her headset and the couldn't hear me, so cut call and called back

I have a reference, and a lot of time taken to report a reasonable issue with your website and app. It should not bit this hard to get support.

[James Humphrey @JamesHumphrey23]

@Se_Railway Got through to the lovely Jo, who was helping until a dog started yapping in background after 5 minutes and I was put on mute and then cut off a few seconds later

As customer service experiences go, today is one of the most inept, chaotic and thoroughly useless I have had.

[James Humphrey @JamesHumphrey23]

@Se_Railway And this still doesn't explain why two different reps in the chat just logout of the chat without solving. Tragic cust service

[James Humphrey @JamesHumphrey23]

@Se_Railway Just to humour you, I uninstalled the app, reinstalled, logged in again and it still wont show previous journey alerts

[James Humphrey @JamesHumphrey23]

@Se_Railway GG, the same issues have happened on different phones. Both have been logged out multiple times, and on a Windows work PC

You have a buggy app which at times is really poor

[James Humphrey @JamesHumphrey23]

@Se_Railway And you get same error when going from Disruption Alerts on phone or desktop.

[James Humphrey @JamesHumphrey23]

@Se_Railway And that has been same over two phones, and logging out and in again many times.

[James Humphrey @JamesHumphrey23]

@Se_Railway Ah, you might say, why not click on the manage alerts option in the email, but that link comes up with an error msg.
Why not go into SouthEastern Railways app, and go to Journey Alerts? Well, that gives you option to create new alerts, but doesn't list existing alerts

[James Humphrey @JamesHumphrey23]

@Se_Railway Yes. Simple issue. I have journey alerts setup.

I get an Email if there is a problem.
Unfortunately I get 4 emails for same journey

[James Humphrey @JamesHumphrey23]

@Se_Railway Two separate chata

[James Humphrey @JamesHumphrey23]

@Se_Railway Was in live chat with two people and when they ran out of suggestions, they terminated the chat with no notification

[James Humphrey @JamesHumphrey23]

@Se_Railway Yes

[James Humphrey @JamesHumphrey23]

@APCOAUK is there a problem with your PCN site?

It won't accept your own penalty notice number however many times it is entered correctly?

[James Humphrey @JamesHumphrey23]

@BootsUK @BootsUK did you know your Customer Support teams absolutely want to avoid sending an email and only want to have a phone call?
I have had two terrible phone calls. Nothing has changed. Promise to send an email not followed through.

Your system is broken

[James Humphrey @JamesHumphrey23]

@BootsUK still have same problem being bombarded by spam emails from Boots that has been happening since November 24th.

Was told would stop by phone.
They have not.

Ignored by Customer Support. Told again yesterday they would stop.
They have not

No email as promised.

Poor!