Gartner’s Ed Thompson outlines the 5 most common categories of customer experience metrics and how to manage them https://t.co/cGSWfG6SfP #CX#CustomerExperience#GartnerCX
@Gartner_inc clients, check out our latest Predicts 2018: CRM Customer Service and Customer Engagement - great job by @mimaoz leading this!
https://t.co/odh4hh6Zur