James Parkes

Sr. Program Manager for Microsoft Teams Call Quality Dashboard and some other neat stuff too. Also a car nerd.

[James Parkes @JamesSaysEh]

@diegoceraso Have you tried the Auto Attendant & Call Queue reporting templates here? https://t.co/aOuhupqSvl Do those fit your needs for CQ&AA analytics? Admittedly, I don't own the CQ&AA reporting, the requirements for those scenarios are provided to us by another team.

[James Parkes @JamesSaysEh]

New for November, @siunies has written this excellent article worth checking out about #MicrosoftTeams Real Time Analytics (RTA): https://t.co/t1p93YSgJ9 #callquality #Microsoft365 #Microsoft #Teams

[James Parkes @JamesSaysEh]

#Microsoft #SkypeforBusiness #Online retires July 31st, and with it is #CQD v2 at https://t.co/LxLAwneoAI.

Past this date, you'll automatically be directed to CQD v3 at https://t.co/MfwmG38rCa.

More details about Skype for Business Online retirement:
https://t.co/gNO3itDXRq

[James Parkes @JamesSaysEh]

Let's talk #data -- call #quality data in the #MicrosoftTeams #CallQualityDashboard! What do you want your #CQD data to tell you? How do you want to use it? What would make your experience better? Let's hear it!

[James Parkes @JamesSaysEh]

A-ha, I knew he had a Twitter account! Huge props to @aspoc, QER doesn't exist without him!

[A-a-ron @BakingSteele]

@JamesSaysEh Huge thanks to @aspoc for all his efforts on the QER from Day 1.

[James Parkes @JamesSaysEh]

If you're using #MicrosoftTeams #CallQualityDashboard with our #PowerBI connector for desktop and haven't taken the QER templates for a test drive... what are you waiting for?
QER v4.3 is out now: https://t.co/0COwXC5PJY

[James Parkes @JamesSaysEh]

Thanks @woodruff_tony! Hoping to share many more developments on the Call Quality management front soon. 😀

[Anthony Woodruff @woodruff_tony]

Using CQD? @JamesSaysEh is a good to follow 😉

[James Parkes @JamesSaysEh]

@Neelendra01 @woodruff_tony For specific sites, you'll need to have uploaded your building file in CQD and use the dimensions under 'Building'. Use the ASN dimensions provided to see city, country, etc. where building data is not available (eg: work from home scenarios). https://t.co/8A0amu8sv7

[James Parkes @JamesSaysEh]

@NITESHRAJPOOT Though Skype for Business Online is being retired, any call quality data from your past SfBO calls will continue to be stored in CQD until expiry. If you use that historical data to understand how your call quality landscape has changed over time, it will still be there for that.

[James Parkes @JamesSaysEh]

We've introduced 2 new dimensions in #MicrosoftTeams #CallQualityDashboard to help #ITPros get the most out of their quality data.

-CDR Response Reason - allows admins to filter on specific responses to determine whether a call was incomplete (declined) vs failed and more.(1/2)

[James Parkes @JamesSaysEh]

@MattEllisUC The CQD portal is sticking around. With that said, Power BI is an important part of enabling customers to work with their CQD data, and we'd like to do more with it going forward.

[James Parkes @JamesSaysEh]

@gengaiyan When using the CQD Power BI connector, any dimensions and measurements available in CQD via the web will also be available in Power BI. How they are used on templates will vary, CQD QER for PBI v4.3 is coming soon: https://t.co/0COwXC5PJY

[James Parkes @JamesSaysEh]

And it looks like Microsoft Vancouver is leading the way in #MicrosoftTeams Total Call volume for the month of April! #CallQualityDashboard (3/3)

[James Parkes @JamesSaysEh]

Did you know Public IP ASN values are available in #MicrosoftTeams #CallQualityDashboard? Thanks to my colleague Siunie, we have been able to empower customers to gain new insights into their call quality by ISP, country, state, or city! (1/3)

[James Parkes @JamesSaysEh]

You can read the descriptions for these new ASN dimensions here (https://t.co/8A0amu8sv7) and try them out in your own tenant at https://t.co/DtENRdVn2R. #MicrosoftTeams #CallQualityDashboard (2/3)

[James Parkes @JamesSaysEh]

To coincide with the retirement of Skype for Business Online, we are retiring legacy #CQD (https://t.co/LxLAwmWNc8) in favour of CQD V3 at https://t.co/MfwmG3q2tI as of July 31st, 2021. https://t.co/zhcPhqd9pJ

[James Parkes @JamesSaysEh]

@nomorephones @tomarbuthnot @RealTimeUC New CQD PM here! This "click 'Sign In' then accept the TAC token anyway" business is annoying and we're aware how annoying it is, and yes, we've got a plan to fix it.