Living life the best way I know how, 2 dogs, 1 cat, 3 bettas & some other fish friends, living w Type 1 #diabetes for several decades, advocating when I can
Tandem’s troubleshooting says: “Enable USB communication in your browser. If you need help, refer to the user guide.” No link. No details. I Googled the user guide. Found 2 versions. Neither mentioned the error. This is not support - this is a scavenger hunt
(3/5)
#diabetes#DOC
. @tandemdiabetes Finally after lost hours -tried to grab screenshot of the error but my warranty for Tandem t:slim expired today, so I’m locked out of the updater process now. Because obviously that’s how this saga ends
(5/5)
#DOC#diabetes#t1d#tslim#dexcom#tandemdiabetes
. @tandemdiabetes This isn’t just frustrating. It’s a support failure that risks people giving up and delaying updates for their medical devices. Do better.
•Fix your error messaging
•Publish proper troubleshooting guide
•Accept int’l users in your support system
(4/5)
. @tandemdiabetes Tried 3 machines (Windows + Mac), 3 browsers (Chrome, Edge, Safari). No luck. Turns out I had to dig into Experimental Web Platform features(!!) to get it to work. Buried browser flags no regular user should ever need
(2/5)
#diabetes#t1d#tslim#dexcom#DOC
Hey @TandemDiabetes The #Tandem pump updater software needs fixing. Spent hours trying to update my t:slim pump. Got hit w/ this error: “Please enable USB communication in your browser”
No explanation. No link
Unacceptable for a med device
(1/5) #diabetes#t1d#tslim#dexcom#DOC
Elnaz Hajtamiri was abducted from a home in Wasaga Beach, Ontario (north of Toronto) on January 12 and is still missing. Anyone who thinks they may have seen her or has information, please call tip line at 1-888-728-3415 or OPP at 1-888-310-1122
#SaveElnaz#BringElnazHome
@fordnation What does "immediate" really mean? My dad was put in isolation yesterday bc he had a sore throat and coughing this am, but today staff decided today he was ok afterall & no longer in isolation. A resident has been tested +ive today, but my dad still hasn't been tested
@JustinTrudeau I understand you went away to celebrate Easter. While important to celebrate with family, we were told to stay home and celebrate remotely, and advised not to travel. We believed you - that it was the right thing to do. Should you not lead by example?
@GOtransitBR just to let you know that car #2331 on the 5:35 train out of union - the announcement speaker isn't working anymore. I'm pretty sure it worked earlier in the ride 🙂
@GOtransitBR Not the best. Not that I expected much, I only get train times with no other options. I guess I'll just camp out here, and have my roll of mentos for dinner 🤷♀️
@DaveHolmes I was just listening like I do every single week, enjoying your show as always but was distracted until I heard you mention that you met up with a fellow T1 diabetic. That certainly caught my attention! Love connecting w/ fellow T1s too! I am a 30 year D veteran 😎
@GOtransitBR one of the coaches on the Barrie 5:05 has lost all air circulation and emergency lights have gone on - not sure if csr is aware - no. 2706
A4. I'd like to know the magic formula to make sure we can be heard, over the noise (of soc media, politics, etc), when no one is listening or worse, facing apathy #WDDChat17
A3. Insulin, syringes, meters and test strips should be made available without red tape and at a nominal fee (true 'at cost') to everyone who can afford it, . And free for those who can't. It's the right thing to do, bc without it, there is no hope for a good life #WDDChat17
Great thoughts on advocacy. The question of how to 'best' advocate is a big one with no clear answer, but your feedback helps us as an advocacy organization to do better! Keep the thoughts coming even after today. :) #insulin4all#wddchat17