Jan_Kalyan

This account is created to raise the concern on the small issues, which are not handled appropriately and thus acting as hurdles in the growth of the country.

[Jan_Kalyan @JanKalyan14]

@PVVNLHQ @pvvnlmeerut @myogiadityanath @UPGovt @jaagograhakjago @PVVNLHQ @pvvnlmeerut @UPGovt @UPPCLLKO
चार दिन से शिकायत लंबित है और जवाब मिलता है “काम चल रहा है”! आखिर ऐसा क्या काम चल रहा है? अब तक मौके पर एक कर्मचारी तक नहीं आया। सिर्फ खानापूर्ति बंद करें, तुरंत टीम भेजकर समस्या का समाधान करें और बताएं कि अब तक क्या कार्रवाई हुई।

[Jan_Kalyan @JanKalyan14]

Electricity supply has gone out again for Account No. 4197740000. Please register a fresh complaint and arrange for the issue to be resolved at the earliest. @PVVNLHQ @pvvnlmeerut @1912PVVNL

[Jan_Kalyan @JanKalyan14]

@PVVNLHQ @pvvnlmeerut @myogiadityanath @jagograhakjago @consumeraffairs @UPGovt
शिकायत संख्या PV01092609378 पर कई दिनों से कोई समाधान नहीं हुआ। संबंधित विभाग केवल आश्वासन दे रहा है, जबकि उपभोक्ता लगातार परेशान है। कृपया मामले का संज्ञान लेकर संबंधित विभाग से तत्काल कार्रवाई और समाधान करवाएं।

[Jan_Kalyan @JanKalyan14]

@PVVNLHQ @pvvnlmeerut @myogiadityanath @CMOfficeUP @UPGovt @UPPCLLKO @PVVNLHQ @pvvnlmeerut
शिकायत संख्या PV01092609378 पर अभी तक कोई वास्तविक कार्रवाई नहीं हुई है। कृपया मामले का संज्ञान लेकर संबंधित अधिकारियों को तत्काल कार्रवाई और समाधान के निर्देश दें। @PVVNLHQ द्वारा केवल आश्वासन दिया जा रहा है, समस्या जस की तस है

[Jan_Kalyan @JanKalyan14]

@PVVNLHQ @pvvnlmeerut @myogiadityanath @PVVNLHQ @pvvnlmeerut @myogiadityanath Cmp No. PV01092603753 has been pending for days with zero action. Complaint register करके “soon resolve” बोल देना ही आपकी कार्रवाई है क्या? बार-बार follow-up के बावजूद कोई समाधान नहीं। शिकायतों को यूं लटकाना बंद करें और तुरंत कार्रवाई करें।

[Jan_Kalyan @JanKalyan14]

@PVVNLHQ @pvvnlmeerut @myogiadityanath @PVVNLHQ @pvvnlmeerut @myogiadityanath @ndtv Complaint No. PV01092603753 has been pending with no resolution or meaningful update. Despite repeated follow-up, the issue is still unresolved. Please look into this urgently and take necessary action.

[Jan_Kalyan @JanKalyan14]

@zomatocare Dear @jagograhakjago @NCH1915 @DoC_GoI,

Please read the complete thread.

This isn't about ₹203.94.

It's about fairness, transparency and accountability.

@zomato, please answer the questions instead of closing the complaint with generic responses.

[Jan_Kalyan @JanKalyan14]

Dear @zomato, this is one of the worst customer support experiences I've had.

Order ID: #8407336609

The restaurant couldn't provide one of the items I ordered. I immediately requested cancellation, but your support forced me into an unfair situation.

Thread 👇
@jagograhakjago

[Jan_Kalyan @JanKalyan14]

@zomatocare This feels like a standard template response sent just to close the complaint—not to resolve it.

Customers deserve answers, accountability and transparency, not copy-paste emails.

[Jan_Kalyan @JanKalyan14]

@zomatocare I had requested cancellation the moment I was informed that an item wasn't available.

Why am I still paying the Platform Fee for an order that the restaurant itself couldn't fulfil?

[Jan_Kalyan @JanKalyan14]

@zomatocare The coupon in my order was a flat ₹120 discount.

The same ₹120 discount would have applied even if I had ordered only Dhokla.

Then why was the refund for the unavailable item reduced by allocating part of the coupon to it?

[Jan_Kalyan @JanKalyan14]

@zomatocare And now let's talk about the refund calculation.

You refunded ₹203.94, but nowhere have you explained how you arrived at this amount.

[Jan_Kalyan @JanKalyan14]

@zomatocare Your email says you'll improve your processes.

That's not what I asked.

I asked a simple question:

Was your support team right or wrong?

Please answer that.

[Jan_Kalyan @JanKalyan14]

@zomatocare I was kept waiting for nearly an hour.

Multiple agents.
Endless "Please wait."
Calls.
Transfers.
Chat closed without resolution.
Does @zomato really believe this is acceptable customer support?

[Jan_Kalyan @JanKalyan14]

@zomatocare My complaint was never about ₹203.94.

My complaint was:

Why was I denied complete cancellation when the restaurant itself couldn't fulfil my complete order?

Your email completely ignores this.

[Jan_Kalyan @JanKalyan14]

@zomatocare Seriously @zomato?

After all the inconvenience, repeated follow-ups, public escalation and social media attention, your official response still doesn't answer a single core question.

Order ID: #8407336609

Thread 👇

[Jan_Kalyan @JanKalyan14]

@zomatocare Dear @zomato @zomatocare,

It's disappointing that despite acknowledging my complaint publicly, no update has been shared so far.

I request you to resolve this matter instead of sending generic responses.

@jagograhakjago @NCH1915 @DoC_GoI

Order ID: #8407336609

[Jan_Kalyan @JanKalyan14]

Dear @jagograhakjago @NCH1915 @DoC_GoI,

Please read the complete thread above before forming an opinion.

@zomato, this is not how customers should be treated. Please fix your support process and ensure customers aren't penalized for a restaurant's mistake.

[Jan_Kalyan @JanKalyan14]

I have complete chat screenshots showing the entire timeline, including repeated delays, transfers and the chat being closed without resolution.

Please review this case and provide a fair resolution.