@TUIUKcares Cont.> this is not acceptable when all other customers received frequent texts and emails from different airlines. TUI staff later claimed they were present, however all my fellow passengers will agree that they were completely absent.
@TUIUKcares customers flying from madeira to Birmingham really should be receiving more information regarding flight status. All other airlines have informed their customers of cancellations. Why is the communication with TUI customers non existent?
@TUIUKcares I appreciate your reply several hours late. However, it is not the flight delay that is my issue, it was the sheer lack of communication from TUI and no representatives on the ground. I can forgive the delay, but not the utter disrespect to customers.