Hi @CeliaWallet
After the in app update and the playstore update,
I can see my CUSD but I can't use it to trade nor withdraw, please help me reinstate the account.
Username:Japhguy
About Celia USD (CUSD)
Celia USD (CUSD) is not a crypto token.
It's a dollar cash balance inside your Celia wallet, the same way mUSD works in MetaMask. Somewhere your money sits, not something you speculate on.
What you can do with it:
Hold a dollar cash balance right in your wallet.
Buy crypto straight from your CUSD balance.
Withdraw to your Nigerian bank account in Naira or dollars, with your limits shown up front.
And with our new trade review panel, you see exactly what you pay and receive before you confirm.
Questions? Reach us through in-app support. ๐ค๐ค
Hello Celia Team,
Itโs been over 3 weeks with no proper response. Over 20 users still canโt swap to crypto or withdraw after depositing. Some also have missing debits/credits in their Celia Wallet.
This is very frustrating. Please give a clear update and fix these accounts
@CeliaWallet
I am disappointed that my account has been restricted from trading and other activities. I have always tried to use the platform responsibly and would appreciate a review of my account status.Kindly investigate the issue and, if possible, reinstate my account
Japhguy
Game changer? Letโs see.
Cashback drops, deposits flood in, then AML review, frozen accounts, and support vanishes. People canโt buy, sell, or withdraw their own naira
Balances missing. Transfers stuck for days. BNB gone with โitโs on-chain, we donโt control it.โ
Run the wallet. Run the promo. Donโt treat user funds like an afterthought when volume spikes.
If itโs non-custodial, prove it when people need their money. If support canโt handle the campaign you announced, donโt announce it.
Fix withdrawals. Answer tickets. Stop making users chase their own deposits.
Donโt keep quiet.
@CeliaWallet
Update on Celia โ Customer Impact Now Exceeds 20
Hi team,
Following our earlier discussion on Celia, I wanted to flag that the issue is now affecting more than 20 customers.
We should treat this as a priority and align on next steps (investigation, workaround, and communication) as soon as possible.
Happy to jump on a quick call if helpful.
Thanks.
@CeliaWallet
@NdubuezeMonday@CeliaWallet There are some foolish jobless humans claiming theirs was reviewed as they sent an email to them,they go ahead and show you an email you should use,but it's all scam