Emma Japp

[Emma Japp @JappEmma]

@virginmedia Hi John, thank you, as of about 10 minutes ago, the complaints team actioned my cancellation whilst I’m still on hold via WhatsApp with the movers team.

Appreciate that you reached out for an alternative option though.

[Emma Japp @JappEmma]

@virginmedia I have been trying for three days to cancel my account as I am moving. I can’t get through to anyone on the phone and I also can’t get through to anyone via WhatsApp. I am due to move at the end of the month so need to sort this ASAP. Please can someone help?!

[Emma Japp @JappEmma]

@virginmedia I’ve called at 8am & WhatsApp since 8am yesterday & today. You only have to look at the reviews/tweets to see something is really wrong somewhere. I have had to put in a complaint to be able to leave my contract! Not sure which one will be quicker within 28 days at this rate.

[Emma Japp @JappEmma]

@virginmedia I have called but on hold each time for so long and the number isnt free for me to call. The issue every time is when I get put through to the movers department, no one seems to answer the phone or WhatsApp. Waited hours on sun, all day yesterday and been trying all day today.