@WestJet 10+hrs on hold. Invest in more agents or a call back system with estimated time of callback. You have experience with strikes so you should have an emergency plan, no?
@westjet Do you really have agents taking calls? Just tell us the truth. 7 hrs seems comical even during this trying weekend. And by the way, your website and app don’t help! You know that too!
@WestJet Been there, done that! 10+ hrs on hold on Saturday. Like I said, comical! With better communication, you could have saved you customers much grief.
@v_lizzi @goRiversFC Yes, they did. We had a bit of a laugh at the attempts at getting Svyatik’s name pronounced but they gave it a go!! Might have been easier to say Aremtenko🙂
⚽️ MSOC | From fighting on the frontlines of a war in his home country to manning the net for @TRUMSOC, read all about Svyatik Artemenko's incredible story.
📰 https://t.co/L4Hz04GZ32
#FearTheWolf