@monhelm Hey Philip,
Thanks for sharing the case details and we apologize for the inconvenience caused. Our team is reviewing your ticket and they will follow up as soon as possible. Let us know if you have any questions in the meantime as the conversation gets going via email.
@wickeddelight4k Hi there, thanks for reaching out sorry to hear that! We'd love to help. A great first step is to test this out: https://t.co/vLSBCArH4X
If you're still experiencing anything unexpected send us a DM with details and we'll share the best next steps!
@amaxwell1982 Unfortunately the Tarah is no longer available for purchase as it's no longer being manufactured. We have seen some remaining inventory out there on various 3rd party retailers such as eBay and Amazon. We recommend checking that out to see what you can find out there!
@JoffRobson Hey there, Joff! Thanks for reaching out. Sorry to hear of the delay! We definitely should have seen those by now. Shoot us a DM with your order number and I'd be happy to take a look.
@TheNickRuffini Thanks for following up with me. Shoot us a DM and we'd be happy to look further into this as we're unable to replicate the issue. We'd recommend trying on an alternate browser or device and let us know if this changes the behavior!
@LKillkind Hey there, Levi! Thanks for reaching out and giving your feedback. We've been logging these requests and we will always take our brand fans' opinions in high regard moving forward.
@TheDanaGreen Hey Dana! We have posted out shipping timelines at check out when you select your shipping method to help folks plan for the holiday season. As stated on the site, if you order by the 10th with standard and 17th with expedited shipping you will receive your order before the 25th.
@krlbrd Hi Karl! Unfortunately the press and hold is the only available option for voice assistant. We will certainly look into your feedback though as we are always looking for ways to improve out buds!
@samskaraburke Shoot us a DM and we'd be happy to check into what the issue is at sign in. Keep in mind, you can always check out as a guest as well if you forgot your password!
@samskaraburke Hey! The three size options that come with Vista 2 are the only gels manufactured and we don't have further options at this time. We recommend checking out our fit guide to ensure the buds are being placed properly in your ear by clicking this link:
https://t.co/xmXAugFDJk
@ruhighspeed Unfortunately the Tarah is no longer available for purchase from our official website due to it no longer being manufactured. However, we're having some great holiday deals right now on our current models and we're sure you'll love them as much as we do!
@KllrDave Hey Dave! We're sorry to hear about your buds acting up! We're happy to help out with any troubleshooting you may need, if you could let us know what model buds you have!