Jay Brown

I pay for internet just to watch people lose their minds for free 🍿💀

[Jay Brown @Jaybrown4s]

@Namecheap Case [NC-MFK-1320] — still no resolution.

Aug. 26: Legal acknowledged it.
Sept. 23: “Already working on it.”
Oct. 3: “Still under review.”
Oct. 9: Still nothing.
Weeks of waiting for a substantive answer. This is unacceptable.
#Namecheap #CustomerService

[Jay Brown @Jaybrown4s]

@Namecheap Case [NC-MFK-1320]. Aug. 26: Legal acknowledged my compensation case. Sept. 23: “already working on it.” Oct. 3: “still under review.” Weeks of waiting, no decision, no timeline. This is not acceptable customer service. Please provide a substantive response.

[Jay Brown @Jaybrown4s]

@Namecheap Case [NC-MFK-1320] this is becoming unacceptable. Legal acknowledged my compensation case Aug. 26. Sept. 23: “already working on it.” Oct. 3: still “under review.” Weeks later, no decision or timeline. @Namecheap, when will this actually be resolved?

[Jay Brown @Jaybrown4s]

@phoenixnap Did you just say WE ARE HAPPY?!

[Jay Brown @Jaybrown4s]

@tyler736 @Namecheap Exactly. A disruption this long is going to cost businesses real money, compensation needs to be part of the conversation.

[Jay Brown @Jaybrown4s]

@tiqannahtam @Namecheap That’s concerning. If services were actually moved or routed to Hetzner, Namecheap needs to explain exactly what happened and why customers weren’t informed.

[Jay Brown @Jaybrown4s]

@NamecheapCEO Nearly 6 hours down and businesses like mine are still losing bookings and revenue every minute. “Progress” is appreciated, but this outage has real financial consequences. Namecheap needs to restore services fast, publish a full postmortem, and provide meaningful compensation.

[Jay Brown @Jaybrown4s]

@NamecheapCEO Five hours down and still no real ETA. For a company of Namecheap’s scale, losing DNS, hosting, email and your own website from one data-center cooling failure is unacceptable. Customers are losing revenue while waiting. This needs a serious postmortem and meaningful compensation

[Jay Brown @Jaybrown4s]

@NamecheapCEO Two of my booking websites have been down for hours and I’m actively losing customers and revenue. A cooling failure taking down 5,000+ servers, DNS, email AND Namecheap itself is unacceptable. We need restoration, transparency, a full postmortem and compensation.

[Jay Brown @Jaybrown4s]

@phoenixnap Both my booking websites are down and I’m losing orders every hour. This outage is directly costing my business money. We need a clear update and ETA ASAP.

[Jay Brown @Jaybrown4s]

@fuz_one @Namecheap The problem is that transferring a domain normally requires you to unlock the domain and obtain the EPP/Auth code from Namecheap. If Namecheap’s dashboard and systems are unavailable, someone who hasn't already done that may not be able to initiate the transfer.