@RobinCogan Excellent presentation this afternoon- thank you! So many positive takeaways and it was comforting and supportive to hear shared feelings. I feel stronger for tomorrow.
@MerlynNY @VZWSupport That was my Sunday. Over an hour to 'cancel', then told wait 1-2 days for confirmation that never came. Shocker. 5 days of incorrect info, lack of follow through- I was patient for all. But tonight was a blatant lie & waste of my time. #gotthescreenshotsthough Good luck w/yours!
I could scream. I have wasted almost 10hrs of my life going back and forth with calls and useless chats with Verizon. A complete waste of time. They have ruined my impression of them after being a customer for 21yrs. @VZWSupport @Verizon@VerizonSupport
@VZWSupport I need to speak to A LIVE PERSON IN MY TIMEZONE who will provide accurate shipment info. Don't tell me devices are on a delivery truck for tonight (& to wait for them!) when that is not true. Only to admit nearly 3hrs later. Yes, during the SAME chat.
@VZWSupport Incorrect order on 6/24 still not corrected despite hours on phone & completely useless & time consuming chats. Screen shots of inaccurate agent statements. Just trying to add a line & 2 devices. Will never use phone sales or service chat again.