CrowdStrike CEO is getting pummeled for his response to the global outage.
Why everyone hates it:
1) WEAPONS-GRADE CORPO SPEAK
Let’s be clear. Legalese doublespeak is designed to dodge and obfuscate rather than inform or communicate. This statement was obviously written by a committee of lawyers and middle managers whose only goal was to avoid legal risk and threats to their own job security.
If you can’t understand what the statement is even saying, it’s working as intended.
2) NO APOLOGY
The first words should be “I’m sorry” — but you won’t find that anywhere in this statement. Nor the watered down “I take responsibility.” Not even the weasely “We regret…” Nothing!
It comes off as cowardly and callous. CrowdStrike caused an outage that took down airlines, a stock exchange, hospitals, ICUs. People might have died.
And the CEO is not sorry.
3) PASSIVE VOICE THROUGHOUT
This is such classic move to avoid accountability, it’s even become a joke: “Mistakes were made!”
This statement is almost comical in its efforts to dodge assigning responsibility.
“This issue has been identified…a fix has been deployed.”
Which issue? (Global outage)
Who caused the issue? (You, CrowdStrike)
What fix? (🤷🏻♀️)
Did it work? (🤷🏻♀️🤷🏻♀️)
4) DISMISSING CUSTOMERS
Don’t bother us with your petty complaints of power going out in your local hospital!
“We refer customers to the support portal” and “we further recommend customers ensure they’re communicating with representatives through official channels.”
You, the customer, are bothering us and making our lives harder.
5) USELESS INFORMATION
So many words, so little meaning. This statement says nothing useful — not what the problem was, who caused it, what they learned, what the fix it, how long it might take, what they’re working on, or anything at all.
It assigns extra work to the customer by telling them to go through official channels but does NOT then link to the official channels. The onus is on you, customers!
If you want to learn more about how CrowdStrike has ruined your day, you go do the work.
Quick rewrite:
I’m the CEO of CrowdStrike. I’m devastated to see the scale of today’s outage and will be personally working on it together with our team until it’s fully fixed for every single user.
But I wanted to take a moment to come here and tell you that I am sorry. People around the world rely on us, and incidents like this can’t happen. This came from an error that ultimately is my responsibility.
Here’s what we know: [brief synopsis of what went wrong and how it wasn’t a cyberattack etc.]
Our entire team will be working all day, all night, all weekend, and however long it takes to resolve this and make sure it doesn’t happen again.
We’ll be sharing updates as often as possible, which you can find here [link].
If you need to contact us, the quickest way is to go here [link].
We’re responding as quickly as possible. Thank you to everyone who has alerted us to the outage, and again, please accept my deepest apologies. More to come soon.
@soulconnect4@BeschlossDC If that’s the way you read it, you clearly didn’t read it. It’s long, probably not something you can digest from your X feed.
@BradMossEsq@EricKleefeld It’s almost like you think a president shouldn’t have as much power as they do. That’s an uncomfortable position for a liberal.
@AllenWayneDon@ElonMuskAOC@mcuban Reality? You mean every failed socialist state ever brought to maturity? Or the reality where a mentally incompetent leader is forced into a position of decision making. Trump is profoundly flawed. But, damn, the choice between the two, is clear. Mental competence wins.
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