Jeff Hall

Founder + CEO | Second To None @SecondToNoneCX. Helping brands deliver human-centered customer experiences. #cx #customerexperience #employeeexperience #brand

[Jeff Hall @Jeffrey_Hall]

Did you know 77% of our team are women? Happy International Women's Day to all of our incredible, beautiful, fierce ladies. We are grateful for you every day! #team #internationalwomensday

[Jeff Hall @Jeffrey_Hall]

If your brand is not already monitoring customer reviews on popular websites like Yelp and other social media, then it's missing out on a huge population of potential customers...

#customerrelationships #customerexperience #fastcasual
https://t.co/0RhPADH7nn

[Jeff Hall @Jeffrey_Hall]

Companies create relevancy when a customer connects with a brand on an emotional level! To reach the customer in that manner, you must know them to their core. 🍏

#mysteryshopping #cxinsights #relevancy
https://t.co/SJt7CIkUzR

[Jeff Hall @Jeffrey_Hall]

💾 In the ever-changing digital world, data has become more important than ever! Utilizing data correctly, can help any industry maximize potential.

#inspiration #quoteoftheday #dataanalytics
https://t.co/dbQApYCLmR

[Jeff Hall @Jeffrey_Hall]

🎯 Our Hive program focuses on real, honest, and actionable feedback! We curate relevant & specific audiences to get the full picture of your brand experience.

#hive #digitalvoice #customerexperience
https://t.co/ZtwJlzuGJY

[Jeff Hall @Jeffrey_Hall]

👨‍🔬 A world leader in clinical lab services sought a program to measure patient satisfaction. STN was able to provide operational data at the site level, leading to positive improvement in key metrics.

#cxinsights
https://t.co/K24D3eoK2B

[Jeff Hall @Jeffrey_Hall]

Set goals for your mystery shopping program!

The ideal goal of any mystery shopping program is to deliver an experience that customers remember.

#cxinsights #tips #goals
https://t.co/r7urGEYUUj

[Jeff Hall @Jeffrey_Hall]

David joined Second To None in 2000. As the Director of Research Operations, he is responsible for managing our field of shoppers and scheduling team to match shoppers with opportunities that fit their location and profile.

#meettheteam
https://t.co/cxUcEd0FI4

[Jeff Hall @Jeffrey_Hall]

🎬 If you’re not sure how or where to start, here’s how you can figure out the right focus for your Mystery Shopping program.

#mysteryshopping #cxinsights #customerexperience
https://t.co/BxpgbmFqm8

[Jeff Hall @Jeffrey_Hall]

🔍 In the digital world, data has become more important ever! Utilizing data correctly can help any industry maximize potential.

#inspiration #quoteoftheday #dataanalytics
https://t.co/dyMWnPz0QJ

[Jeff Hall @Jeffrey_Hall]

Curating the most effective combination of KPI’s will lead your company to better understand its strengths and weaknesses, as well as ways to improve your customer service! Learn more here:

#KPI #authenitc #cxinsights
https://t.co/FA5wjXeCfx

[Jeff Hall @Jeffrey_Hall]

⛽️ BP, a leading fuel provider, partnered with STN to monitor their new credit card rewards program.

STN helped BP gain clear visibility, ensuring the investment in the new program was properly marketed 📈

#cxinsights #casestudy #BP
https://t.co/rLmErrSiQR

[Jeff Hall @Jeffrey_Hall]

📊 Brands that are able to effectively understand consumer behavior and translate it into accurate consumer digital journeys place themselves in a better position to provide value to customers!

#cxinsights #brandawareness
https://t.co/9UX17dfwzm

[Jeff Hall @Jeffrey_Hall]

✈️ Our services are tailored to measure and help consumer-centric brands of every kind. We serve many different types of industry like travel, entertainment, real estate, non-profits, and more!

#consumerservices #consumerproducts
https://t.co/d2qExF25Oi

[Jeff Hall @Jeffrey_Hall]

STN's Scout program listens to what’s being said online to help decipher your standing within key markets.

Reputation is everything! Turn the digital chatter into insight and opportunity 💪

#digitalvoice #brandawareness #scout
https://t.co/o2aACyiLke

[Jeff Hall @Jeffrey_Hall]

Chad joined Second To None in 2007. As Director of Business Development, he leads the company’s new business sales and onboarding efforts. Learn more:
https://t.co/sAcKJwHdnZ

#employeespotlight #meettheteam

[Jeff Hall @Jeffrey_Hall]

Work with a trusted third-party provider!

A trusted mystery shopping program provides full data transparency and ensures the integrity of their mystery shoppers by using best practices.
#cxinsights #trust
https://t.co/BTeAYMXp9h

[Jeff Hall @Jeffrey_Hall]

Keep your mystery shopping program simple!

Too much data can create difficulties for the mystery shopper and the organization. Have clear and actionable goals and utilize the data accordingly!
#cxinsights #simple

https://t.co/Z5zZe2rY0z

[Jeff Hall @Jeffrey_Hall]

A reputable Midwest retail grocery store brand had issues with customer data.

After implementing our Engage solution, the grocery chain was able to pinpoint the disconnect their customer's experienced! 📈
#customerexperience #cxinsights #customerinsights
https://t.co/uXd1WpLSIh

[Jeff Hall @Jeffrey_Hall]

💯 Without a strong brand experience, there’s little opportunity for a positive customer experience. Brands must think about how they treat consumers before they meet them.
#positive #brandexperience #customerexperience
https://t.co/yPiQAGNCPC