Jay-Cameron Ward

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us Thanks, just need to confirm if the issue is an outage in the area or not so we can make alternative plans for work. Appreciate you time.

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us outtage in little falls, Roodepoort. Maintenance scheduled for later today, but seems to be off since 2pm now

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us Take me higher mr escalator.

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us Managed to log a ticket at least. VOX30646607

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us I'm fairly sure my IQ is higher than room temp, but there are no direct options to ask to speak to a technician through this number. It's a bot, with menu and when I try to use options related to no internet it's self help links. This makes me want to eat my phone

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us Technical, being a bot that redirects me to the outage page I came from before posting this request about the outage. As someone CX, this is painful

[Jay-Cameron Ward @Jei_man]

@BlizzardCSEU_EN @BlizzardCS Morning, could either of you assist with routing issues with your servers, currently we're seeing issues of EU servers getting routed to US region, insame delay, latency jumping from 20-5k. ISPs and VPNs dont help. Kazzak and Moonglade so far.

[Jay-Cameron Ward @Jei_man]

@ArelionCompany Could you advise why you Twelve99 routing for EU servers for blizzard is causing it to get rerouted through US servers? This is causing nearly unusable services for us.

[Jay-Cameron Ward @Jei_man]

@BlizzardCSEU_EN Could you please confirm the issue with routing to US servers from EU. This is been going on since midnight launch. ISP and VPNs dont help, just confirm its a known issue and let us know its being worked on

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us Down in little falls since around 9pm

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us evening, any eta for Roodepoort outage? Went down around an hour ago.

[Jay-Cameron Ward @Jei_man]

@VoxTelecom any eta on the outage in roodepoort?

[Jay-Cameron Ward @Jei_man]

@VoxTalk2Us Seems like whatever was causing the issue may have been resolved. Will keep and eye on it.

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb Where is the update for Little Falls, you acknowledged the issue for our area last night at 7pm and then forgot about it?

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb You got any of these updates for Roodepoort or little falls? Please assist with an escalation REF: CPWEB4606822

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb Updates on this? Our area is always forgotten about. There are ALSO 200+ houses down the road from the church that are still out. Last week it was 4 days, now again we're out. CPWEB4606822

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb On site only, after three days without power? Absolutely amazing.

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb Can't be people from Roodepoort, we haven't had power in three days

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb Yes, that's the literal update we get everyday. Last update is your team hasn't even started the find the issue yet. Everytime our area has this issue and it takes almost a week to fix it. Unbelievable

[Jay-Cameron Ward @Jei_man]

@CityPowerJhb still no update for Little Falls, Roodepoort. Third day and counting. No updates, not even a reason for the outage.