Jen S

[Jen S @JenS367751]

For the 2nd month, I am chasing up about the same issue & yet again, I am receiving no response from your online team. This is horrendous customer service. Sort yourselves out! Hand the promo codes over to your stores directly as they have far superior customer service than you!

[Jen S @JenS367751]

@claires Tell me why it takes WEEKS to get a response from your online customer service team? All I am asking for is the free monthly earrings promo code which I shouldn’t even have to request for bc it should be AUTOMATICALLY sent to all customers inboxes