I just waited 4.5 HOURS on hold with @AmericanAir to try to rebook a cancelled flight. The AA app would not work for me so I was left to cancel the flight and rebook on another airline or my daughter would have missed our family vacation. Terrible customer service!!!
@JD_Pollock@Aztec_MBB Sitting in front of two FAU fans who had been obnoxious that whole game! Their silence that moment was incredible!! Daughter was in the student section!
The culture of a school is created by everyone in the school. Walk in a school and see how the front office staff greets people or the staff /teachers interact in the hallway. Yes the admin has most impact, but everyone is ultimately responsible for a positive school culture.