Jenil Parmar

[Jenil Parmar @JenilP20320]

@MadeByAhaan @MateiZaharia Yes, absolutely... also, omnigent's policies and governance are only particular to some supported products. Now what if the user can have governance and security irrespective of the product? Is true governance a myth? Or some big 'GAP' to fill?

[Jenil Parmar @JenilP20320]

@KhatriYash80116 Nice and very helpful...👍

[Jenil Parmar @JenilP20320]

Agreed! We can't give administrative access to agents because, sooner or later, they'll hallucinate and make mistakes. We really need observability, along with the ability to enable or disable tools, so we can maintain greater control over agents in a production environment.

[Ahaan - Building Aegis @MadeByAhaan]

Claude Code wiped a production database via Terraform. 2.5 years of data. Gone.

This is what happens when AI agents have no security & governance layer.

We are building Aegis - The missing layer between your AI agents and the systems they're allowed to touch.

[Jenil Parmar @JenilP20320]

@mayurdabhi76 @RockWithboAt @xpressbees Hey file your complaint on the NCH portal. I had the same issue , I filed a complaint and it got resolved in 2 days.
It really works

[Jenil Parmar @JenilP20320]

@scape_web82691 Looks great

[Jenil Parmar @JenilP20320]

@boAtSupport1 I think it's been 13 days since I ordered and it was a mess, @boAtSupport1 @RockWithboAt .
Do you guys have any responsibility for customers?? For the last 10 days you folks are saying wait till 24-48 we are resolving the issue.

@amangupta0303 do like to intervene??

[Jenil Parmar @JenilP20320]

Extremely disappointed with @RockWithboAt. Received a DOA product, and now I'm being forced to do the job of a logistics manager! @ShiprocketIndia picked up the item on Feb 7th but provided a mismatched AWB/slip.

[Jenil Parmar @JenilP20320]

@boAtSupport1 @boAtSupport1 @ShiprocketIndia
Filed formal NCH grievance against boAt for "Deficiency in Service." Despite providing internal proof of pickup (AWB 90403273881), you are stalling my DOA replacement (Ticket 63547541).
NCH Docket: 8700855
Resolve @jagograhakjago

[Jenil Parmar @JenilP20320]

@boAtSupport1 Hey Raj (@boAtSupport1)
Did team resolve the issue?
I hope it gets resolved at earliest.
It's already been quite a couple of days since I was without my device.
I'd appreciate it if you update me regarding the situations

[Jenil Parmar @JenilP20320]

@boAtSupport1 Okay works!! I hope you resolve among yourself. As you know, there is nothing I can do from my side. I have paid money, I got a faulty product ( DOA ), I have raised a replacement, your assigned agent came and took it away till last Saturday since then I didn't get any update

[Jenil Parmar @JenilP20320]

@boAtSupport1 The agent provided a digital acknowledgment via their portal instead of a paper slip. The Shipment lying at PAD status is the ultimate proof of pickup. I have fulfilled my part and provided the internal system evidence. I really was better service from a respected firm like boAt.

[Jenil Parmar @JenilP20320]

@boAtSupport1 WRONG. Internal system photos prove AWB 90403273881 is under my name/address and status is "Shipment lying at PAD." Your agent Harpalsinh Vaghela (Shiprocket agent) updated this and claiming that he's given is final and it won't change.
please contact shiprocket from your side.

[Jenil Parmar @JenilP20320]

Why am I being penalized for your clerical errors? I expected better service from a brand like boAt.

Resolve Ticket ID: 63547541.
Order ID of product: 9280370

@amangupta0303 @jagograhakjago @consaff @ShiprocketIndia #boAt #Shiprocket #ConsumerRights #BadService #DOA

[Jenil Parmar @JenilP20320]

Instead of taking accountability, boAt customer care is asking ME to chase the delivery agent for proof. After 6 calls, the agent sends a blurry photo of a portal that boAt now claims is "wrong."