ConcernedJen

Assists in resolving customer service issues, improving training, and internal processes to save money and improve the customer experience!

[ConcernedJen @JennEverAfter]

@Leonajardinho Its broken for sure

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop And Ha-le-lujah today, 9 days from the duplicate charge, 20 days after the original transaction, the funds were credited due to the dispute. This is a known error in the processing of refunds between these systems. There should be a mechanism for a more timeley resolution.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop @stripe has been brought into the conversation. Any chance you can help?

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop Venmo 2
Our Account Specialist is resolving this for you and will act on it accordingly. Although we generally expect these types of disputes to be resolved within 10 business days of when they were filed our merchant policy for such claims can go as f < as 50 days.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop Here is Venmo's chat response
I see that our team has alreadv contacted the merchant and is currently waiting for their response.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop please don’t hesitate to get back in touch.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop As we’re unable to see on our end that you were charged twice, we’ll need you to provide written proof from your bank account showing that the funds were debited twice with “TO DEPOP” as the recipient.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop Once we have this, we can raise this with our payment processor, Stripe, who will be able to investigate this further.

I hope this helps clarify the next steps. I completely understand how frustrating this situation must be, so if you have any further questions,

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop Depop's response today 1

I’ve taken a further look into your query and can see that a $0 charge is showing on 9 September 2026. This appears to be temporarily crediting the refund funds before they were fully received in the account.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop Should not have to wait 10 days for an investigation on a processing error.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop #Consumer Financial Protection Bureau (CFPB)

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop It seems like a processing error of the refund as a charge. Depop has no record of the second charge.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop 4.) Venmo account repayment - $18.55
Status Complete
Payment method
Venmo balance
Transfer details Completed: September 14, 2026 1:27 PM
Type of transaction Venmo account repayment
Transaction ID 4686202278079872248

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop 2 charges #1 & #2/4. 1 refund #3
0 shipments

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop 3.) DEPOP* P473866429028 purchase refund
You got a refund
+$18.55
Status Complete
Refund details ○ Initiated: September 10, 2026 12:52 AM - ○ Completed: September 11, 2026 5:08 AM
Refunded to
Venmo balance
Type of transaction Purchase refund
Transaction I 4682923297529034146

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop 2.) DEPOP* P473866429028 +$0
Share
Status Complete
Payment method Venmo balance
$0.00
Transaction details September 9,2026 7:21 M・•Privatt
BROOKLYN, NY
Type of transaction Purchase
Transaction ID 4682756654852836235

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop 1.) DEPOP* P473866429028 - $18.55
Share
Status Complete
Payment method
Venmo balance
$18.55
Transaction details August 31, 2026 8:34 PM .
Transaction ID 4675543237540223841

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop I've provided screen shots to both sets of customer service.

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop No items were ever sent

[ConcernedJen @JennEverAfter]

@Venmo @VenmoSupport @depop @askdepop Venmo live agents are looking into it, but dont seem to understand that there were 2 separate charges and only one refund.