JenniFer Mourenza

Social media Lover.!, Blogger, Lifestyle, Contador público USMista, con un sueño @mourasbyjm, de Caracas-Vzla.

[JenniFer Mourenza @JenniMourenza]

Do you remember when you joined X? I do! #MyXAnniversary me uní a Twitter no a X 😅

[JenniFer Mourenza @JenniMourenza]

@samscortez @miakhalifa No lo necesitas chao

[JenniFer Mourenza @JenniMourenza]

@samscortez Ay mi Sam yo voy para esa 😍

[JenniFer Mourenza @JenniMourenza]

@Iberia Que mal servicio, ni siquiera envían un correo al cliente para actualizar en cómo va su caso. Es fácil para ustedes decir que la búsqueda continúa! Mal servicio luego de 20 días. Envié la información requerida y luego de llamar a los números de equipaje no tenían mi actualización

[JenniFer Mourenza @JenniMourenza]

@Iberia no puedo entender como una aerolínea que te pide que pagues adicional por tu maleta y haciendo una escala de 12 horas no les da tiempo de enviar tu maleta a tu destino!

[JenniFer Mourenza @JenniMourenza]

@JTNaranja Lo q a mi me hacia mi ex

[JenniFer Mourenza @JenniMourenza]

@Iberia Claro que lo hice y llevo desde el 18 de Junio esperando respuesta! PIR CCSIB46427

[JenniFer Mourenza @JenniMourenza]

@Iberia Han pasado más de 2 semanas y aún no obtengo noticias de mi equipaje! Ineficientes y un súper mal servicio por parte de todas sus filiales, @vueling y @British_Airways es el mismo mal servicio con el transbordo de equipaje!

[JenniFer Mourenza @JenniMourenza]

@VenezuelaSaime Cuantos años de vencimiento puede tener la cédula?

[Andreina Figueira @FAndreinaCF]

She didnt respect the response time, her answers were not as complete and good as Venezuela's

I really want to know what did you consider to make this woman Miss Universe

Literally NO ONE understand this result

#MissUniverse #MissUniverse2022

[JenniFer Mourenza @JenniMourenza]

@British_Airways I did the claim 4 months ago!

[JenniFer Mourenza @JenniMourenza]

@British_Airways I have been waiting more than 72 hours for my bag I don’t have any answer yet.! Firstly my flight got cancelled, secondly my baggage lost. What a holidays!

[JenniFer Mourenza @JenniMourenza]

@British_Airways Did you read all my messages? What a poor customer service has this airline!

[JenniFer Mourenza @JenniMourenza]

@British_Airways Even they are as bad in replying that they say Marseille!!! I didn’t travel to Marseille @British_Airways this is another proof that they don’t even read carefully every customer enquire..

[JenniFer Mourenza @JenniMourenza]

@British_Airways I normally never do this but I'm extremely disappointed with the airline. I have been a customer for about four years and something similar never happened to me! I had a flight with British on the 4 July which got cancelled at the last hour and I checked my bag

[JenniFer Mourenza @JenniMourenza]

@British_Airways @British_Airways I understand airport congestion during the summer, but I don't understand why, four months later, you haven't compensated customers for logistical issues and your customer service is unresponsive.

[JenniFer Mourenza @JenniMourenza]

@British_Airways @British_Airways
I took another flight to Bologna, and my bag did not arrive again this time. We, as customers, should not deal with any other airline than the one with which we booked! You had internal deals, so make arrangements with the airlines that you offer as options!

[JenniFer Mourenza @JenniMourenza]

@British_Airways @British_Airways
I took the 02/07 flight to Heathrow and my flight was cancelled just 2 hours before departure. Someone gave me another flight on 03/07 with scale to bcn, but my bag was lost as soon as I arrived. On the 22nd of July, British sent my bag to where I was staying.

[JenniFer Mourenza @JenniMourenza]

@British_Airways I couldn’t do anything because as I was expecting Vueling doesn’t have any info of it.! I don’t know how long should I be waiting for a reply, but it doesn’t make sense that al the flights taken last summer with British were a complete nightmare…

[JenniFer Mourenza @JenniMourenza]

So, I did the claim AGAIN for delays and cancellations, I tried to do the claim with Vueling but they do not have the booking reference because I booked it with @British_Airways ! For 3 time I spoke with someone on the customer service chat, and he gave a another booking ref.!

[JenniFer Mourenza @JenniMourenza]

@British_Airways They told me that even though I filed a claim for both the cancelled flight and the baggage, I needed to do it again separately! So, why should I do that if I have the problem in the same booking? Also, why do you include the option to do everything together in your claim form?

[JenniFer Mourenza @JenniMourenza]

@British_Airways I filed a claim, and customer service told me that I needed to claim a refund from Vueling even though I booked with British, not Vueling! After 4 months, I still haven't received any compensation for my cancelled and delayed flights... not even the reimbursement of clothes buyed