Jenny Mathieson

Head of PR at Firmdale Hotels

[Jenny Mathieson @JennyMathieson]

https://t.co/RFfjCrvm8x

[Bev Turner @beverleyturner]

This is what a climate lockdown looks like. They didn't even have to INSTRUCT people to stay at home. They did it willingly, forgetting they used to be capable of doing their own risk assessment on a sunny day. Businesses empty. I'm furious. Wake the f*** up people!!! #Richmond

[Jenny Mathieson @JennyMathieson]

@linseyA34065376 @HM_Passport Exactly the same situation here but been 12 weeks now.

[Jenny Mathieson @JennyMathieson]

@davesonofdavid2 @IwanOwen3 @HM_Passport Good luck. I’ve been waiting 12 weeks. Twice been told that because it’s gone over the 10 weeks I’ll get a call and they will put it through as an emergency but still nothing.

[Jenny Mathieson @JennyMathieson]

@HM_Passport @EZeeE72222 But it is impossible to get through, Sally. Have you tried spending 2+ hours on hold every single day for weeks??

[Jenny Mathieson @JennyMathieson]

@HM_Passport https://t.co/idS9koSMu5

[Jenny Mathieson @JennyMathieson]

@HM_Passport 12 weeks and STILL waiting. Keep being promised someone will look at it urgently and then another week goes by. 2.5 hours on hold today. Travelling this month after already cancelling one holiday!

[Jenny Mathieson @JennyMathieson]

What else do I have to do ⁦@HM_Passport⁩ ? https://t.co/idS9koSMu5

[Jenny Mathieson @JennyMathieson]

@Lauralouiseblo2 @shortyk85 @HM_Passport 3 weeks…

[Jenny Mathieson @JennyMathieson]

@leviwinchester @HM_Passport Hi Levi, yes I’d be happy to speak. I’ll DM you,

[Jenny Mathieson @JennyMathieson]

@HM_Passport currently stating ‘allow 10 weeks to renew a passport’. I’m heading into week 12 and still waiting . No appts available for fast track now and phone lines being cut off. What an absolute disgrace of a system.

[Jenny Mathieson @JennyMathieson]

@shortyk85 @HM_Passport Same story here. Heading into week 12 of waiting now.

[Jenny Mathieson @JennyMathieson]

@HM_Passport @shortyk85

[Jenny Mathieson @JennyMathieson]

@passportwaiting 11 weeks and still waiting…

[Jenny Mathieson @JennyMathieson]

@Jacquelrose @HM_Passport No. It’s a very real problem. We have had to cancel one holiday and about to cancel another as it’s over 11 weeks and still nothing. I have list days of my life on hold to HM passport

[Jenny Mathieson @JennyMathieson]

@HM_Passport Been waiting over 11 weeks and still nothing. An absolute disgrace of a system.

[Jenny Mathieson @JennyMathieson]

‘Meltdown’ at UK passport renewals forces travellers to cancel Easter breaks ⁦@HM_Passport⁩.
https://t.co/rTzLzTcpfp

[Jenny Mathieson @JennyMathieson]

@TheRealLaks @HM_Passport Hi there,
Any chance you could share this info with me please? Desperately hoping we might be able to salvage something out of the Easter holidays but pretty much lost hope.

[Jenny Mathieson @JennyMathieson]

@Smallestsam @HM_Passport Exactly the same situation here. Absolutely gutted and very sorry for you too.

[Jenny Mathieson @JennyMathieson]

@Jennife23151619 @Amandajk1114 @HM_Passport I was wondering what happened at the Liverpool office too? So sorry for you. We are in exactly the same position.