Sadly, @TMobileHelp has forgotten the basics of customer service for long-term customers. Despite being a personal, small business, and tax-exempt customer for 25+ years, the @TMobile I have experienced since June is unrecognizable.
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@JetBlue stop playing games with your flights from PUJ today. Cancel the flight and check is into hotels. We have been delayed 6x since 1030am and now told our flight to PR (not JFK) will leave at midnight. Cancel this charade so we can leave the airport. Refund and rebook.