@Hisense_USA Following up on my panel issues (severe backlight bleed & dead pixels). The remote connectivity failures point directly to a mainboard failure on this 55U75QG. I need this escalated to your corporate warranty team for an exchange immediately.
@HisenseHelpCX Using a greyscale uniformity test to show Can provide more this is only the 1% and 5% but it clearly shows how bad the backlight bleed has become and even able to capture the top left corner that has begun degradation in bright scenes
@HisenseHelpCX Using a greyscale uniformity test to show Can provide more this is only the 1% and 5% but it clearly shows how bad the backlight bleed has become and even able to capture the top left corner that has begun degradation in bright scenes
@Hisense_USA Was still closed....a simple backlog of not only my call logs but the should be recorded interactions with hisense usa customer support should help back up and substantiate these claims
Hey @Hisense_USA, why is your customer service refusing to honor your own 50-mile warranty rule? My TV failed 2 months in, and your agents keep stonewalling me and denying supervisor escalations. I've officially filed a BBB complaint. Case #[H4299331]. Fix this.
@Hisense_USA 2nd cases is a new development but is directly linked to the whatever the defect is and even if it's a part a technician could fix, I should mention I'm disabled so I am home all day every day even had them note that in my file telling hisense and the Louisiana based company but
@Hisense_USA Has been lackluster to say the least from day 1 speaking from experience when upgrading from my previous u6 to this u7 series but due to whatever issue is causing the bleed/bad panel uniformity and now the dying pixels (that weren't dying and or noticeable during the first and 2