Customer challenges price.
Fact: they challenged price.
Assumption: they want a discount.
Those are not the same thing.
Before deciding what to do next, write:
I assumed…
Then test it.
#B2BSales#SIGNALMethod
“Delivery is poor” describes a problem.
“Late delivery adds two days and causes overtime twice a month” describes impact.
The second gives the customer a reason to act.
#B2BSales#Sales
A customer’s first stated need is the start of diagnosis, not the end.
Before answering “We need a lower price” or “We need faster delivery”, ask:
What sits behind that request?
Solve the problem, not just its first description.
I won a book award. Kind of.
Fractured Echoes was named a finalist in the 2026 Next Generation Indie Book Awards, earning a silver medal.
For a debut novel, that meant a great deal. Thank you to the judges and organisers.
@IndieBookAwards#IndieBooks#PsychologicalThriller
Same fire. Same headline. Different truth.
Alice Whittaker finds two versions of the same news story. One has changed. One has vanished. Both should be impossible.
https://t.co/tPffCHF9rS
#MysteryBooks#BookRecommendation#FracturedEchoes#indieAuthor
If people vanish, who remembers them?
Gary was there yesterday. Today, no one knows his name. Not the pub. Not the street. Not even the records.
https://t.co/tPffCHF9rS
#MemoryMystery#DarkFiction#ThrillerReads#Blackpool
Not déjà vu. An exact repeat.
A woman drops her keys. A quiz show repeats. A stranger appears. Mick knows he has seen it all before. https://t.co/tPffCHF9rS
#PsychologicalThriller#MemoryMystery#ThrillerRead
"Off-season Blackpool. Something is wrong.
The lights still blink. The sea still moves. But the town feels altered. And Mick Holden has started to notice. https://t.co/tPffCHF9rS
#FracturedEchoes#BlackpoolFiction#DarkFiction#BookTeaser"