@SeatfrogHelp Hi all. I'm currently winning an auction for upgrades for the 11:03 London to Leeds service today, however have had an email from the trainline to inform us that the service has been cancelled. Is there a way to cancel my bid please? Thanks.
@VeryHelpers Whilst it was generous of you to send us a 75" TV when we'd ordered a 50" one, it won't fit in our house. Every time I call up I'm on hold for at least 20 mins, and when I finally made progress I was hung up on instead of transferred. Can I arrange a call back?
@TheLondonEye Hi, we're looking into getting family tickets for a visit to The Eye soon, but struggling to figure out from the website whether it's possible to buy family tickets for a Saturday. Is this not possible? Thanks!
@ATGTICKETS Hi, I'm trying to apply an ATG voucher to a new booking for Come From Away and am being told that the combination of voucher number & redemption code is invalid (the voucher says it's valid until the end of December 2022). Could someone please check this?
@thetrainline Hi. Can someone please clarify the rules on changes to advance single tickets when purchased as an e-ticket? One section of the site says changes can't be made to e-ticket or mobile bookings, another says they can? Keen to understand this before booking. Thanks!
@ATGTICKETS Morning! Is anyone online yet to help fix this issue please? Keen to get it sorted ASAP so I don't miss out due to the general on-sale. Thank you!
@ATGTICKETS Hi. I've sent you a DM (with my order number) about an issue with using my credit voucher to rebook Come from Away tickets - when I entered the details from the email it said the voucher had expired. Can someone please help ASAP? Thanks