@MartinSLewis Please add HMRC. We were on hold for ages, answered all the triage questions, only for the automated voice to say ‘nobody is available�� and the line went dead. We tried this twice - different days, different time, same thing. ‘Online chat’ is just a bot. Absolutely appalling.
@GavinPartridge@jcezen Absolutely! I’ve been going since 2013 and am from Somerset so I know how the temperamental the weather can be there - although 2016 was particularly hard work :’)