Jesse Menczer

Italian Sports Prototypes, Wolf /Avalon Racing, VLN Endurance

[Jesse Menczer @JesseMenczer]

Please do NOT tax solar. For the good of the planet!

(PUC does not need to make more profit).
@californiapuc @GavinNewsom #SaveSolar

[Jesse Menczer @JesseMenczer]

@VerizonSupport @Tesla I've spent over 6 hours with 4 agents, both telephone and chat to no avail. Make this your problem to solve, not your customers'.

[Jesse Menczer @JesseMenczer]

@VerizonSupport
After 23 years of customership, I'm at the end of my tether. "Desperately frustrated" barely expresses my experience of dealing with a large outsourced support org, and a total inability to escalate unusual account related problems to anyone in the USA to fix.

[Jesse Menczer @JesseMenczer]

@VerizonSupport You guys did respond yesterday to no avail. Wasted another 2 hours in chat windows.. Your team doesn't know how to fix the account problem. Can't and won't call me. Don't have a way to escalate... If only you were @tesla!
And was also told you don't have an cust. retention team!

[Jesse Menczer @JesseMenczer]

@VerizonSupport @Tesla Here's the problem:
During checkout the shipping address field is always blank. It has a button and when I click it, the error at top appears:
SMS capable devices not found

All you need to do is fix this error, such that I can enter a shipping address and checkout.

[Jesse Menczer @JesseMenczer]

@VerizonSupport

[Jesse Menczer @JesseMenczer]

@VerizonSupport It means soooo much to you, yet I can't get a person in the USA with an ability to escalate outside of scripts on the telephone!!!

[Jesse Menczer @JesseMenczer]

@VerizonSupport I went through that entire process yesterday. Then I invest the time and your team doesn't know how to solve or not escalate. I've wasted 3-4 hours in last two days and same a month ago. Why would this be different?

[Jesse Menczer @JesseMenczer]

@VerizonSupport I DMed you yesterday. Your team can't fix. Can't escalate and won't call me. You can find me in your system. I'm the ONLY customer in your database with my name. Would love a phone call from someone serious about fixing my ability to place orders online @verizon

[Jesse Menczer @JesseMenczer]

@elonmusk @hohocho @Tesla Bravo! I wish all companies actually cared. About to dump @verizon after 23 years, because my account is broken, and there's no way to get a human to escalate. Overseas call centres, frustrating chat windows. If your problem doesn't fit the script, you end up in an endless loop.

[Jesse Menczer @JesseMenczer]

Even after letting them know that I'm ready to cancel after 23 years, they don't even have a retention dept. Bizarre. I'm wondering if Verizon's twitterers actually have an escalation process?

[Jesse Menczer @JesseMenczer]

@mike_hedlund You might get a 700HP V8 variant announced in the next few weeks.

[Jesse Menczer @JesseMenczer]

@mike_hedlund I love my 2017 Raptor!! My first Ford vehicle, and it's a fantastic truck. Can't say I've ever wished it had 700HP, as the 500ft-lbs are plenty.
Are you looking to do top speed runs? :)

I'm keen to see what the revised 2021 has to offer.

[Jesse Menczer @JesseMenczer]

I love physicists!

[Erica🌱 @its_riccaa]

Y’all need to see this video collage of all the crazy things my Physics Professor did this semester😭. He’s in his 70s and is still doing all of this for us🥺💛

[Jesse Menczer @JesseMenczer]

Arcteryx my FAVOURITE technical-wear, how you have disappointed me! My entire hoard of Black Friday purchases are going back to https://t.co/PDpDH1TfEz because your "Small" is no longer "Small". I'm 5' 10" and 155lbs. Your sizing used to be consistent what changed? @Arcteryx

[Amanda @Pandamoanimum]

Twitter 2009.

I like apples.
I like pears.
That’s cool.
Yeah.

Twitter 2018.

I like apples.
So you’re anti pears then.
No, I just prefer apples.
So you hate pears.
I never said that.
Fucking pear hater.
I don’t hate pears!
Yes you do. You make me sick. Scum.

[Jesse Menczer @JesseMenczer]

@Timo_Bernhard When I race, the question I always ask is "What is preventing me from going faster?". Would you be willing to answer that question regarding this incredible lap? Is there anything? What would it take to beat your record? Power? Downforce? Risk? (Again, congrats!)