Jessica Ward

[Jessica Ward @JessicaJWard3]

@British_Airways I have a complaint / refund request but apparently there is no phone number - I have to fill in an online form (which I have done). #justwantourmoneyback #justwanttotalktosomeone

[Jessica Ward @JessicaJWard3]

@British_Airways - how can you have a complaints department that is not ‘customer facing’?? It is the most ludicrous thing I have heard. How can I talk to a human??

[Jessica Ward @JessicaJWard3]

@SpeedbirdSean - just been told the customer relations department at British Airways is ‘non customer facing’ - isn’t that the most ludicrous thing you have ever heard?? #justwanttotalktosomeone #justwantourmoneyback

[Jessica Ward @JessicaJWard3]

@ExpediaUK @Expedia Very happy to take your money but not interested when things go wrong. Will never use again!

[Jessica Ward @JessicaJWard3]

@JasonManford @raymondtimpkins Great show!