. @HeretohelpAsos @Hermesparcels
delivered my ASOS delivery but the photo isn’t our house. What do I do and how do I get it back? I don’t know where it is
Hi @asos @ASOS_HeretoHelp, it would be really helpful if your DM “bot” actually answered my query from a few days ago about my 10 day missing parcel...
@ASOS_HeretoHelp Hi, my order seems to be stuck with Hermes as they haven't updated the delivery info since last Thursday 23rd April - could you look into this for me please?
@ASOS_HeretoHelp I’ve just sent you a DM but also did this on messenger last night. Have sent a number of messages since and none have been responded to!
I received an @ASOS gift card for my birthday but when I input the details it had apparently already been used. I have been trying to contact ASOS since last night but have had no reply. I really want to make an order soon please @ASOS_HeretoHelp
Hi @nextofficial. I brought some bits in the sale that said they would be ready to collect on 4th Jan, still not had an email. Could someone let me know what I should do please or what the hold up is? Thanks
@Burton_Menswear hi, just wondering if the returns policy is extended for Christmas? Brought a present in November but need to return as they don't fit...
What a stupid gift card system Zara have. You have to input the last 4 digits of a mobile number to activate the card before you can even use it!!! No other shops do this @ZARA....
@ZARA_Care hi, I am trying to use my gift card online but cannot activate the card. I have used the last 4 digits of both my no and of the person who purchased. Can you help?