Jetstar News

Official channel for breaking news, candid insights & media queries. For customer support go to @JetstarAirways, @Jetstar_NZ, @Jetstar_Asia or @Jetstar_Japan.

[Jetstar News @JetstarNews]

@yesitismenow Hi Paul, I can see that you’ve sent us a DM on our Jetstar Airways twitter account. You may wish to check your inbox. Thanks – Maria

[Jetstar News @JetstarNews]

@theblackbox765 Hi there. Yes that's right, so I would recommend you to check the availability of the flights on our website. As of to date, our flights from Manila to Narita are offered daily. Thanks - H

[Jetstar News @JetstarNews]

Jetstar to add two additional weekly flights to Fiji from December 2018 to mid-January 2019 https://t.co/ckd8Fbcp40

[Jetstar News @JetstarNews]

@theblackbox765 2/2 up until 26 October 2019 and have yet to upload the flights for November and December 2019.
I would recommend you to keep on eye on our website for available flights. I hope this helps Thanks - H

[Jetstar News @JetstarNews]

@David77043932 Hi David, thanks for the reply. I have responded to your DM. Regards - Joie

[Jetstar News @JetstarNews]

@LucyCormack Hi Lucy. I appreciate your disappointment about your flight getting delayed. Can you provide us the booking reference number via DM so we can look into this? Thanks - H

[Jetstar News @JetstarNews]

@markciri Hi there, thanks for the reply and I apologise if you had any difficulties changing your seats via Jetstar App, we appreciate the feedback for further service improvement. Regards - Joie

[Jetstar News @JetstarNews]

@markciri Hi there, thanks for replying. Sorry if you're having trouble changing your seats on the app. If you haven't been able to do this, you can send us a DM with your booking reference and full name so we can assist. -J

[Jetstar News @JetstarNews]

@mscarobaum Hi there, thanks for the reply and I apologise if you weren’t updated with your flight. As mentioned, we do have systems in place to contact passengers affected by changes like this and I sincerely apologise if this wasn’t your experience. We appreciate the feedback. Regards - J

[Jetstar News @JetstarNews]

@mscarobaum Hi, I’m sorry to hear if JetstarNews was not updated regarding the fire earlier today. Rest assured, affected passengers will be sent an email/sms regarding any changes with their booking. Thanks - Chichi

[Jetstar News @JetstarNews]

@markciri For me to verify if online check-in is available on your booking, kindly DM your booking reference and full name. –M

[Jetstar News @JetstarNews]

@markciri Could you please DM your booking reference and full name so I can check this further and see how I can assist? –M

[Jetstar News @JetstarNews]

@MorpMorpie 2/2 generally our cheaper tickets are available to those who book early and as more people book tickets for a flight, the price increases. Thanks - Lee

[Jetstar News @JetstarNews]

@MorpMorpie 1/2 Hi there. The way our pricing works is we have a certain number of tickets available at each price or "fare class". We start selling tickets at the lowest fare class and once all those tickets are purchased, the price will go to the next available fare class. This means that

[Jetstar News @JetstarNews]

@MorpMorpie Hi there. As you may appreciate, customer demand for the sale fares was very high and seats sold very quickly. Also, as advised, prices aren’t static and are subject to availability. Thanks – Yen

[Jetstar News @JetstarNews]

@ablizz Hi Andrew, thanks for your tweet. So we could check this for you, kindly DM us your booking reference and full name. Thanks - Yen

[Jetstar News @JetstarNews]

@MorpMorpie Hi there. I'm sorry to hear that you have missed out on the fares you were eyeing. However, as advised, fares are subject to availability and can change. You may want to check our other deals here: https://t.co/SITCsTBgIL. Thanks - H